Database Administrator

BMC Recruitment Group are currently recruiting for a Fee Support Processing Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.Key Benefits they offer:Salary remuneration of £31,790 inclusive of a monthly bonus.Full-time permanent positionWorking Hours – Monday to Friday 8:00am – 5:00pm (1hr Lunch) Free on-site parkingHybrid Working – There will be some hybrid working to this role once training is completed (1 Day Office / 4 Days Remote) 33 days annual leave, including bank holidays (increases with length of service)Enhanced Maternity, paternity and adoption leaveCompany pension contribution (increases with length of service)Financial Services Academy – Allowing employees to develop their career within the wealth management sectorCompany/team events throughout the yearYour Duties & Responsibilities include:You will be responsible for the accurate and timely processing of commission statements for our clients Directly Authorised Firms and their Wealth Management Partners as well as answering commission and payment related queries via email and system messaging. This role requires you to communicate professionally with our clients firms and their advisers directly via email, secure messaging and phone calls as well as with providers providing accurate responses all within our agreed SLA.Be able to navigate our in-house systems to download, process and upload commission statements.Answer commission related queries via email, system messages and phone.Follow system processes as well as team service level agreements (SLA)You will need:Pro-active attitudeStrong attention to detailStrong problem-solving and decision-making skills.Strong organisational and time management skills.Knowledge of MS Office products, such as Excel and WordWillingness to learn and develop both new and existing skills.Excellent attention to detail and ability to work with large amounts of data.Strong communication skills, both written and verbal.Ability to manage time effectively.