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For Companies At a Glance
- Tasks: Assist customers with technical issues via phone and email, ensuring satisfaction.
- Company: Join a leading telecoms company in Reading, known for innovation and customer care.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and offers training in SaaS solutions.
- Qualifications: Fluent French is essential; customer service experience preferred but not mandatory.
- Other info: Opportunity for career growth and development in a thriving industry.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: French Speaking Customer Service AdvisorLocation: Greater Wolverhampton AreaContract: Permanent, full-time, Monday to FridaySalary: up to £30,000 p/annum depending on experienceOur industry-leading client is looking for a French speaking Customer Service Advisor to join their multinational team!In this role, you’ll be assisting customers with any queries and advising them regarding any issues and complaints. This is a highly collaborative role dealing with a broad range of queries and issues across legislation, financial assistance, and more.So, if you’re looking for a varied role where you can utilise your customer service experience and language skills, apply today!In return, you’ll receive:An annual salary of up to £30,000 depending on experienceThe chance to work as part of a multilingual and international team and companyWorking hours: Monday – Friday 8:30am – 5pm25 days annual leave plus bank holidaysFree company productsAnd more!As the French Speaking Customer Service Advisor, you will:Act as the primary liaison for French speaking partners and clients, overseeing communications, resolving issues, and ensuring smooth operational support from first contact to ongoing collaboration.Guide customers in French territories through the complete onboarding journey, offering tailored assistance and expertise at each phase.Collaborate with internal teams to manage customer-related tasks across borders, contributing to both French and broader international support functions when needed.And more!Who we’re looking for:We’re looking to connect with French speaking candidates who are fluent to a native level in both French and English. We’re looking for candidates with previous customer service experience, ideally in an office environment.You’ll have outstanding communication skills, be a team player, have a can-do-attitude and be excited to take on a varied workload!If this sounds like you, please apply either directly or reach out to Aylin at a.dogancan@eurolondon.com to find out more!Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application – however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client’s requirements.
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your technical knowledge related to SaaS products. Familiarise yourself with common issues and troubleshooting techniques, as this will help you stand out during the interview process.
✨Tip Number 2
Practice your French communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident when interacting with clients.
✨Tip Number 3
Research the telecoms industry and the specific company you're applying to. Understanding their products and services will allow you to engage more effectively during interviews and demonstrate your genuine interest.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach.
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in technical roles. Emphasise any experience you have with SaaS products and your fluency in French.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to troubleshoot technical issues. Mention specific examples of how you've resolved customer problems in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills and any experience with CRM or ERP systems like Salesforce or SAP, even if it's not mandatory. This can set you apart from other candidates.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LinkedIn
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills before the interview. Be prepared to answer questions and discuss your experience in French to demonstrate your proficiency.
✨Understand SaaS Basics
Even though training will be provided, having a basic understanding of Software as a Service (SaaS) products will give you an edge. Familiarise yourself with common SaaS terminology and concepts to show your enthusiasm and readiness to learn.
✨Showcase Your Customer Service Experience
Prepare examples from your previous roles that highlight your customer service skills. Focus on situations where you successfully resolved issues or improved customer satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with CRM Tools
While experience with Salesforce and SAP is preferred but not mandatory, it’s beneficial to have a basic understanding of these systems. Research how they work and be ready to discuss any relevant experience you have with similar tools.
