1st Line Support Analyst

Position: First Line Support / Junior Support AnalystLocation: GuildfordSalary: £27,000 – £28,000Job Type: Full-time (Office-based) The Role Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We’re currently recruiting for a First Line Support / Junior Application Support Analyst to join an in-house IT team based in Guildford.This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination.Benefits Include: Bonus schemeSalary sacrifice electric car schemeCompany pensionPrivate medical insuranceGroup life coverAnnual salary reviewsFlu jabsVolunteer daysSocial events and birthday leaveSupport for skills developmentCharity engagement and referral programmeKey Responsibilities: Provide first-line technical support for hardware, software, and access issues.Support bespoke internal applications and escalate complex issuesappropriately.Assist users in navigating and making effective use of internal systems.Set up and relocate hardware including computers, monitors, and peripherals.Liaise with external IT service providers and software vendors.Maintain clear and up-to-date documentation on IT procedures and solutions.About You: Minimum 1 year of experience in an IT support role or 2 years’ office-based experience with a recognised IT qualification.Excellent verbal and written communication skills.Proficient in Microsoft Office applications, particularly Outlook, Word, andExcel.A proactive and adaptable mindset, with a willingness to learn.Able to work effectively under pressure and manage multiple tasks.Interested in hearing more about this role? Apply directly or email your CV to conor@digitalwaffle.co