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- Tasks: Be the friendly face of a top law firm, welcoming clients and managing reception duties.
- Company: Join Owen Reed, a leading recruitment agency for top-tier legal firms in London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Gain valuable experience in a professional setting while making a positive first impression.
- Qualifications: Previous receptionist experience in a professional environment is preferred; strong customer service skills are essential.
- Other info: Flexibility to assist with events and occasional cover at other offices may be required.
The predicted salary is between 30000 - 42000 £ per year.
Owen Reed is recruiting for a full time Receptionist to join our Facilities and Front of House team for a top law firm in London. You will provide a first welcome link between clients and the firm, offering an excellent first impression either in person or on the telephone. You will assist the wider office and facilities team with general administration, assisting with post event cleaning and providing an efficient and flexible service to internal clients.
Key Responsibilities
- Provide a warm, welcoming first impression of the highest standard for clients and staff when arriving at reception.
- Promptly and courteously answer and record telephone and reception enquiries and deal with persons calling at the office with appointments or documents.
- Look after clients waiting in reception, notifying fee earners of their arrival and showing them to fee earners or interview rooms.
- Be responsible for all documents and post arriving in the office, during the day.
- Every item and visitor to be logged consistently for the records.
- Provide refreshments for clients/meetings where requested.
- Provide support for events as required, including cleaning after events have finished.
- Work with tact and discretion with clients on the telephone and face to face, diplomacy would be required and a level of confidentiality.
- Use the Teams system and answer telephone enquiries promptly and efficiently.
- Occasional cover when required of reception within the other offices.
- To attend departmental and other meetings and training as required.
- Preparing, refreshing and ensuring high standards in all meeting rooms before and after each use.
- To work alongside facilities in hosting large events being responsible for, setting up and clearing down after large events.
- To be flexible around attending/hosting events as required on occasions.
- Responsible for the day-to-day management and smooth operation of all nine meeting rooms.
- Produce documents, letters and emails as required for other teams.
- Copying files, scanning and emailing documents.
- Data input to the CRM System as required.
- Any other administrative tasks, such as Web Enquiries, faxes, general email enquiries.
Skills, Experience, and Attributes
- Experience of working within a Receptionist role in a professional services environment is desirable.
- Experience of undertaking general admin duties i.e. filing, scanning, photocopying etc.
- Experience of dealing with telephone-based enquiries and utilising a switchboard.
- Excellent organisation capability with the ability to effectively prioritise.
- Customer service focused.
Legal Receptionist employer: Owen Reed
Contact Detail:
Owen Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Receptionist
✨Tip Number 1
Familiarise yourself with the law firm's culture and values. Understanding their approach to client service will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your telephone etiquette. Since you'll be handling calls and inquiries, being articulate and polite over the phone is crucial. Consider role-playing with a friend to refine your skills.
✨Tip Number 3
Prepare to discuss your organisational skills. Think of specific examples where you've successfully managed multiple tasks or events, as this will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your customer service experience. Be ready to share instances where you've gone above and beyond for clients, as this will highlight your commitment to providing an excellent first impression.
We think you need these skills to ace Legal Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in receptionist roles, particularly within professional services. Emphasise skills like customer service, organisation, and any specific administrative tasks you've handled.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the firm. Mention specific experiences that demonstrate your ability to provide excellent customer service and manage reception duties effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as telephone etiquette, document management, and event support. Use examples from your past work to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Owen Reed
✨Showcase Your Customer Service Skills
As a Legal Receptionist, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled client interactions in the past, especially in high-pressure situations.
✨Demonstrate Professionalism
First impressions matter, especially in a law firm. Dress smartly and maintain a professional demeanor throughout the interview. This will reflect your understanding of the firm's culture and expectations.
✨Familiarise Yourself with the Firm
Research the law firm before your interview. Understand their values, key areas of practice, and recent news. This knowledge will help you tailor your responses and show genuine interest in the position.
✨Prepare for Common Receptionist Scenarios
Think about common scenarios you might face as a receptionist, such as handling difficult clients or managing multiple tasks at once. Prepare responses that highlight your problem-solving skills and ability to stay organised under pressure.
