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- Tasks: Lead the front office team to ensure exceptional guest experiences in a luxury hotel.
- Company: Join Red Carnation Hotels, a family-owned luxury hotel group with award-winning properties worldwide.
- Benefits: Enjoy 20+ days of holiday, discounts on food and accommodation, and paid volunteering days.
- Why this job: Be part of a vibrant team in a stunning five-star hotel with a commitment to employee development.
- Qualifications: Must have proven experience as a Front Office Manager in a luxury hospitality setting.
- Other info: We celebrate diversity and are committed to creating an inclusive environment for all employees.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Front Office Manager*** Luxury hotel in London***
We are seeking a dynamicFront Office Managerto join our luxury hotel team in London. This is a full-time, shift-based role, ideal for someone with extensive experience in a similar position within a five-star hotel environmentwith excellent communication and organisational skills; a proventrack record of developing team members to perform at their best; previous experience managing budgets and a someoneflexible, innovative and adaptable. In this role, you will be reporting directly to the Room Division Manager.
Location:The Rubens at the Palace Hotel, Victoria, London
Employment type:Full-time
Working pattern: Shift work 5 days on 2 days off
Salary: £35,000 per annum + service charge
Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud of our commitment to developing our own and were honored to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent employee conditions.
The Rubens at the Palace Hotel part of the Red Carnation Hotels, is a stunning five-star property located in the heart of Londons Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge, and Champagne Bar, as well as 9 well-equipped function rooms.
- Manage and coordinate all front office employees to ensure the smooth running of the hotel services.
- Ensure training is constantly being carried out to maintain all correct standard procedures delivered to guests.
- Welcome our guests to the hotel in a friendly and helpful manner, ensure that front office space and public areas are kept clean and tidy.
- Conduct briefings for all employees evening and morning handover.
- Maintain a professional and high-quality service-oriented environment at all times.
- Manage the shift and ensure the front office team is supported.
- To take reservation enquiries according to Mystery Shopper standards, whilst being aware of all Hotel promotions, therefore maximising occupancy and revenue.
- Proven experience as a Front Office Manager in a five-star hotel or luxury hospitality setting.
- Exceptional leadership and team management abilities, with a focus on developing team members to reach their full potential.
- Strong communication and organizational skills.
- Experience managing budgets and ensuring cost efficiency while maintaining service excellence.
- Flexible, innovative, and adaptable approach to problem-solving.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
- Excellent service charge added to your salary every month.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
- Complimentary uniform and dry-cleaning services.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the Right to Work in the UK.
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Front Office Manager employer: The Rubens at The Palace Hotel
Contact Detail:
The Rubens at The Palace Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Make sure to highlight your experience in luxury hospitality settings during your conversations. Share specific examples of how you've successfully managed front office operations in a five-star environment.
✨Tip Number 2
Demonstrate your leadership skills by discussing how you've developed team members in previous roles. Be ready to share success stories that showcase your ability to motivate and train staff effectively.
✨Tip Number 3
Familiarize yourself with the hotel’s services and promotions before your interview. This knowledge will help you discuss how you can maximize occupancy and revenue through effective management.
✨Tip Number 4
Show your adaptability by preparing to discuss how you've handled challenges in past roles. Think of specific instances where your innovative problem-solving made a positive impact on guest experiences.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality, particularly as a Front Office Manager. Emphasize your leadership skills, team management abilities, and any relevant achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the luxury hotel environment. Mention specific experiences that demonstrate your ability to manage budgets and develop team members.
Highlight Relevant Skills: In your application, clearly outline your communication and organizational skills. Provide examples of how you've successfully managed front office operations and improved service quality in past positions.
Showcase Flexibility and Innovation: Discuss instances where you have adapted to challenges or implemented innovative solutions in your previous roles. This will demonstrate your ability to thrive in a dynamic hotel environment.
How to prepare for a job interview at The Rubens at The Palace Hotel
✨Showcase Your Leadership Skills
As a Front Office Manager, your ability to lead and develop a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, focusing on training and motivating staff to achieve their best.
✨Demonstrate Your Communication Abilities
Effective communication is key in a luxury hotel environment. During the interview, highlight your experience in maintaining clear communication with both guests and team members, and provide examples of how this has positively impacted service delivery.
✨Discuss Budget Management Experience
Since managing budgets is part of the role, be ready to discuss your previous experiences with budget management. Share how you ensured cost efficiency while maintaining high service standards, and any strategies you implemented to maximize revenue.
✨Emphasize Flexibility and Problem-Solving Skills
The hospitality industry often requires quick thinking and adaptability. Prepare to discuss situations where you've had to think on your feet and how your innovative solutions improved guest experiences or operational efficiency.
