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- Tasks: Ensure safety and security at Highcross Shopping Centre while providing excellent customer service.
- Company: Join a leading security solutions provider serving various sectors across the UK.
- Benefits: Enjoy a flexible shift pattern with 4 days on, 4 days off and competitive pay.
- Why this job: Be part of a dynamic team, making a real impact in a bustling retail environment.
- Qualifications: Must hold a valid SIA Door Supervisors Licence and be computer literate.
- Other info: Ideal for those who thrive in fast-paced settings and enjoy engaging with people.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a leading company in providing security solutions for various industry sectors throughout the UK. We have been asked to support the recruitment of a Security Officer for a retail site, Highcross Shopping Centre, Leicester.
The Role: This Security role is highly focused on Customer Service as well as Security. You will be responsible for following all client, site and company policies and procedures to ensure the safety and security of the Centre. The post is customer facing and front line and therefore requires the relevant license to fulfil the role.
Responsible for:
- Regular patrols of the Centre and Car Parks
- Emergencies and evacuations are managed effectively, acting as a point of contact for tenants and emergency services
- Ensure that the daily occurrence book is completed with all incidents
- Ensure all identified hazards, risks and or maintenance issues are immediately escalated to line management
- Contractors arriving on site adhere fully to all requirements in line with H&S
- Liaise with local police, residents, authorities and neighbouring businesses to ensure the most effective security measures are adopted
- Provide an excellent level of customer service
- Investigate and resolve customer complaints
Skills, knowledge and experience:
- Must hold a valid SIA Door Supervisors Licence
- Must be computer literate
- Previous experience of dealing with authorities, clients and senior management
- Able to work in a fast paced environment
- Able to work a shifts of 12 hours
Hours: 4 Days on, 4 Days off, shift pattern with hours alternating with week 1, 7am - 4pm, followed by 12 noon - 10pm the following week.
Apply Now
Security Officer employer: Qube Recruitment
Contact Detail:
Qube Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service expectations at retail sites. Understanding the unique challenges of a shopping centre environment will help you demonstrate your suitability for the role during any discussions.
✨Tip Number 2
Network with current or former security officers in similar roles. They can provide insights into the day-to-day responsibilities and may even share tips on how to excel in the interview process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled emergencies or customer complaints. This will showcase your problem-solving skills and ability to remain calm under pressure, which are crucial for this position.
✨Tip Number 4
Make sure to highlight your SIA Door Supervisors Licence prominently. Since it's a requirement for the role, being proactive about your qualifications can set you apart from other candidates.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Security Officer position. Tailor your application to highlight your relevant experience in customer service and security.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved security, customer service, or working with authorities. Mention specific examples where you successfully managed emergencies or resolved customer complaints.
Showcase Your Skills: Make sure to mention your valid SIA Door Supervisors Licence and any other relevant certifications. Highlight your computer literacy and ability to work in a fast-paced environment, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Security Officer position. Discuss your passion for customer service and how you can contribute to the safety and security of the Highcross Shopping Centre.
How to prepare for a job interview at Qube Recruitment
✨Showcase Your Customer Service Skills
Since this role is highly focused on customer service, be prepared to discuss your previous experiences in providing excellent service. Share specific examples of how you've handled difficult situations or complaints effectively.
✨Demonstrate Your Knowledge of Security Protocols
Familiarise yourself with common security protocols and procedures relevant to retail environments. Be ready to explain how you would handle emergencies or evacuations, as well as your understanding of health and safety regulations.
✨Highlight Your Communication Skills
As a Security Officer, you'll need to liaise with various stakeholders, including local authorities and tenants. Practice articulating your thoughts clearly and confidently, and consider discussing any past experiences where effective communication was key.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview that assess your problem-solving abilities. Think about potential situations you might face in the role and how you would respond, particularly in high-pressure environments.
