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- Tasks: Welcome guests and ensure they have an extraordinary stay with seamless check-in/check-out.
- Company: Join Flemings Mayfair, a historic family-owned hotel in London's prestigious Mayfair neighborhood.
- Benefits: Enjoy travel perks, meals on duty, extra holiday days, and discounts on food and beverages.
- Why this job: Be part of a luxury hotel team that values customer service and offers a unique guest experience.
- Qualifications: Must have at least one year of experience in a similar role and speak English fluently.
- Other info: Night shifts are 8pm to 8am with a 4ON 4OFF pattern; experience with Opera is preferred.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
We have a fantastic opportunity for an experienced and motivated individual with a sparkling personality to join our successful team as Night Receptionist.
What about the job?
Your main responsibility will be to contribute to the guest journey from welcome to farewell and take steps to ensure guest have an extraordinary stay. As a night receptionist you will be responsible for offering a welcoming and seamless check-in/check-out, answer the phone and deal with any guest queries promptly and efficiently. As a part of your daily tasks, you will also be required to take and amend reservations, controlling and running the end of day, take/deliver room service orders and offer the hotels services to ensure that the hotel maximises revenue at every opportunity.
Our Benefits: Zone 1-4 Travel Card after your first 6 months of employment , Meals on Duty, Service Charge, Pension Scheme, On the job training, refer a friend scheme, Uniform and uniform care, Able to earn extra holiday days, Employee Assistance Programme, Food & Beverage discounted rates, Preferential room rates for yourself and family, Special treat days, Mindfulness coaching sessions.
What about you?
The ideal Night Receptionist will be immaculately presented and have a minimum of one year experience in a similar role within a 4- or 5-star Hotel.
The ideal candidate will be a genuine team player with intuitive customer service skills, who is able to demonstrate knowledge of hotel reception procedures and a desire to exceed guests expectations. Night shifts start at 8pm and finish at 8am , 4ON 4OFF shift patterns
The successful candidate will speak English fluently and have experience working with Opera.
What about us?
Flemings Mayfair is one of the few remaining family-owned hotels in London and also one of the oldest, having opened in 1851. Part of Small Luxury Hotels of the World, the award-winning hotel offers unrivalled luxury accommodation in Mayfair, one of Londons most prestigious neighbourhoods; moments from Green Park, Piccadilly and a short walk from Buckingham Palace.
Fully refurbished in 2016, the hotel's sumptuous new interiors are a chic blend of contemporary style and Georgian elegance with an intimacy that belies the 129 deluxe rooms, luxury suites and ten apartments.
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Night Receptionist employer: Flemings Mayfair
Contact Detail:
Flemings Mayfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarize yourself with the hotel and its services. Knowing the ins and outs of Flemings Mayfair will help you answer guest queries more effectively and show your genuine interest in providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in English. Since fluency is a requirement, being able to engage confidently with guests will set you apart from other candidates.
✨Tip Number 3
Get comfortable with Opera or similar hotel management software. If you have experience with these systems, be ready to discuss how you've used them to enhance guest experiences in your previous roles.
✨Tip Number 4
Highlight your ability to work night shifts and manage responsibilities during those hours. Emphasizing your adaptability and commitment to providing excellent service at all times will resonate well with the hiring team.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel reception roles, particularly in 4- or 5-star environments. Emphasize your customer service skills and any specific knowledge of hotel reception procedures.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the Night Receptionist position. Mention your experience with Opera and how you can contribute to enhancing the guest journey at Flemings Mayfair.
Highlight Your Availability: Since the role involves night shifts, clearly state your availability for the 8pm to 8am shift pattern in your application. This shows your commitment and readiness for the job.
Showcase Your Team Player Attitude: In your application, provide examples of how you've worked effectively in a team setting. Highlight your ability to collaborate with colleagues to ensure a seamless guest experience.
How to prepare for a job interview at Flemings Mayfair
✨Show Your Sparkling Personality
As a Night Receptionist, your personality is key! Make sure to convey your enthusiasm and warmth during the interview. Share examples of how you've created memorable experiences for guests in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss specific situations where you went above and beyond for a guest. Highlight your intuitive customer service skills and how they align with the hotel's commitment to exceeding guest expectations.
✨Familiarize Yourself with Hotel Procedures
Brush up on hotel reception procedures, especially those related to check-in/check-out processes. Being knowledgeable about these will show that you're ready to hit the ground running.
✨Highlight Your Experience with Opera
Since experience with Opera is a requirement, be prepared to discuss your familiarity with this system. If possible, share specific examples of how you've used it to enhance guest experiences or streamline operations.
