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For Companies At a Glance
- Tasks: Welcome guests and ensure a seamless check-in/check-out experience.
- Company: Join Flemings Mayfair, a historic family-owned hotel in London's prestigious Mayfair.
- Benefits: Enjoy travel perks, meals on duty, discounts, and extra holiday days.
- Why this job: Be part of a luxury hotel team that values exceptional guest experiences and teamwork.
- Qualifications: Must have at least one year of experience in a similar role and speak fluent English.
- Other info: Night shifts are 8pm to 8am with a 4ON 4OFF pattern.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We have a fantastic opportunity for an experienced and motivated individual with a sparkling personality to join our successful team as Night Receptionist.
What about the job?
Your main responsibility will be to contribute to the guest journey from welcome to farewell and take steps to ensure guest have an extraordinary stay. As a night receptionist you will be responsible for offering a welcoming and seamless check-in/check-out, answer the phone and deal with any guest queries promptly and efficiently. As a part of your daily tasks, you will also be required to take and amend reservations, controlling and running the end of day, take/deliver room service orders and offer the hotels services to ensure that the hotel maximises revenue at every opportunity.
Our Benefits: Zone 1-4 Travel Card after your first 6 months of employment , Meals on Duty, Service Charge, Pension Scheme, On the job training, refer a friend scheme, Uniform and uniform care, Able to earn extra holiday days, Employee Assistance Programme, Food & Beverage discounted rates, Preferential room rates for yourself and family, Special treat days, Mindfulness coaching sessions.
What about you?
The ideal Night Receptionist will be immaculately presented and have a minimum of one year experience in a similar role within a 4- or 5-star Hotel.
The ideal candidate will be a genuine team player with intuitive customer service skills, who is able to demonstrate knowledge of hotel reception procedures and a desire to exceed guests expectations. Night shifts start at 8pm and finish at 8am , 4ON 4OFF shift patterns
The successful candidate will speak English fluently and have experience working with Opera.
What about us?
Flemings Mayfair is one of the few remaining family-owned hotels in London and also one of the oldest, having opened in 1851. Part of Small Luxury Hotels of the World, the award-winning hotel offers unrivalled luxury accommodation in Mayfair, one of Londons most prestigious neighbourhoods; moments from Green Park, Piccadilly and a short walk from Buckingham Palace.
Fully refurbished in 2016, the hotel's sumptuous new interiors are a chic blend of contemporary style and Georgian elegance with an intimacy that belies the 129 deluxe rooms, luxury suites and ten apartments.
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Contact Detail:
Flemings Mayfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Flemings Mayfair, including its history and unique offerings, will help you engage with guests and answer their queries more effectively.
✨Tip Number 2
Brush up on your customer service skills. As a Night Receptionist, you'll be the first point of contact for guests during their stay, so demonstrating a warm and welcoming attitude is crucial to making a lasting impression.
✨Tip Number 3
Gain experience with Opera or similar hotel management software. Since the job requires familiarity with this system, having hands-on experience will give you an edge over other candidates.
✨Tip Number 4
Prepare for night shifts by adjusting your sleep schedule in advance. Being well-rested will help you stay alert and provide excellent service during those late hours, showcasing your commitment to the role.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or customer service roles. Emphasise your skills in handling guest queries, check-in/check-out procedures, and any familiarity with systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention specific experiences that demonstrate your ability to exceed guest expectations and your commitment to providing exceptional service.
Highlight Your Availability: Since the role involves night shifts, clearly state your availability for the 8pm to 8am shift pattern in your application. This shows your readiness and willingness to meet the job requirements.
Showcase Your Team Spirit: In your application, mention examples of how you have worked effectively as part of a team in previous roles. Highlighting your collaborative skills will resonate well with the hotel's emphasis on being a genuine team player.
How to prepare for a job interview at Flemings Mayfair
✨Showcase Your Customer Service Skills
As a Night Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your intuitive approach to guest needs.
✨Familiarise Yourself with Hotel Procedures
Make sure you understand the key hotel reception procedures, especially those relevant to check-in/check-out processes. Being knowledgeable about these will demonstrate your readiness for the role and your commitment to providing a seamless experience for guests.
✨Dress to Impress
Since the ideal candidate is immaculately presented, ensure you dress professionally for the interview. This not only reflects your understanding of the hotel's standards but also shows respect for the interview process.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult guest or managing multiple tasks at once. Practising your responses to these scenarios can help you feel more confident during the interview.
