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- Tasks: Lead the overnight team, ensuring exceptional guest service and smooth operations.
- Company: Join Hyatt, a global leader in hospitality with a focus on learning and personal growth.
- Benefits: Enjoy 12 complimentary nights, discounted stays, free meals, and continuous development opportunities.
- Why this job: Be part of a vibrant team in a 5-star hotel, making travel more human and sustainable.
- Qualifications: No specific qualifications required, just a proactive attitude and passion for guest service.
- Other info: This role is perfect for those who want to grow in a diverse and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
Salary:33,990 + TroncAt Andaz, which translates from Hindi as \”personal style\”, we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.About you We are seeking a dedicated and proactive Front Office Leader to join our team. This role acts as the key point of contact overnight, ensuring smooth operations and exceptional guest service. Supporting the Night Manager, you will lead by example, supervise the overnight team, and maintain operational excellence.Duties and responsibilities as Assistant Night Manager Supervise and support Night Hosts and Door Hosts, ensuring high service standards. Oversee front office operations and guest interactions during the night shift. Ensure accurate completion of night audit processes and reporting. Handle guest queries and resolve issues promptly and professionally. Ensure compliance with all cash handling, safety, and operational procedures. Support team training and communication of updates, promotions, and standards. Assist with check-ins, check-outs, and other front desk duties as needed. Maintain a secure, welcoming environment for guests and staff overnight.Just some of the benefits you will enjoy as Assistant Night Manager at Andaz London Liverpool Street 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Business attire laundered complimentary Headspace membership and access to our Employee Assistance Programme Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideAbout Andaz London Liverpool Street Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.Join a team that is making travel more human. Connected. Sustainable. Here, everyone\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.Next steps:Apply today for thisAssistant Night Managerrole and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with Hyatt's core values and mission. Understanding their commitment to empathy, integrity, and inclusion will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service, especially in supervisory roles. Be ready to share specific examples of how you've handled guest queries or resolved issues, as this will showcase your ability to lead and support a team effectively.
✨Tip Number 3
Network with current or former employees of Hyatt or Andaz. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Prepare to discuss your approach to training and developing team members. Since the role involves supporting team training, showcasing your leadership style and commitment to staff development will set you apart from other candidates.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Assistant Night Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Hyatt's values, such as empathy and inclusion, and explain how you embody these in your work.
Highlight Relevant Experience: In your CV, focus on previous roles that demonstrate your leadership skills and experience in front office operations. Use quantifiable achievements to showcase your ability to manage teams and enhance guest experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at JobFlurry
✨Show Your Leadership Skills
As an Assistant Night Manager, you'll be supervising the overnight team. Highlight your previous leadership experiences and how you've successfully managed teams in high-pressure situations. Be ready to share specific examples of how you led by example and maintained high service standards.
✨Demonstrate Problem-Solving Abilities
This role involves handling guest queries and resolving issues promptly. Prepare to discuss scenarios where you've effectively dealt with customer complaints or operational challenges. Emphasise your ability to think on your feet and provide solutions that enhance guest satisfaction.
✨Understand Operational Excellence
Familiarise yourself with the night audit processes and front office operations. During the interview, express your understanding of these procedures and how you ensure compliance with cash handling and safety protocols. This shows your commitment to maintaining operational excellence.
✨Embrace the Company Values
Hyatt values empathy, integrity, respect, inclusion, experimentation, and wellbeing. Reflect on how these values resonate with you and prepare to discuss how you embody them in your work. This will demonstrate that you're not just a fit for the role but also for the company culture.
