Operations Director - Expanding Casual Restaurant Group

London with National Travel | Up to £150,000

A fantastic opportunity has opened up for an experienced restaurant professional to join a growing group that prides itself on delivering exceptional customer service and a top-quality product.With a rich heritage and a constant drive for improvement, the business is evolving to stay ahead of market trends – and they’ve got big growth plans !

As the Operations Director , you’ll be instrumental in shaping the future of the group.This is a role with significant potential to develop into a COO position .Your focus will be on improving quality and consistency, driving productivity, expanding the customer base, and increasing profitability across all areas.

Key Responsibilities:

• Lead and inspire across the entire estate, overseeing Area and Operations Managers.
• Be a hands-on operator, engaging with teams and sites regularly to maintain excellence across the board.
• Act as an ambassador for the brand, polished and well-presented, drawing top talent to the business.
• Be fanatical about the details, constantly looking for ways to improve metrics and the customer experience.
• Drive fresh food initiatives while managing both London and regional sites on a national level.
• Maintain a strong focus on people and numbers – both are key to success in this role.
• Champion a positive, people-first culture across the business.

What We’re Looking For:

• Proven experience as a senior operator within the hospitality industry, managing multiple sites and overseeing Area/Operations Managers.
• A hands-on leadership style with the ability to inspire and motivate teams.
• Fresh food experience is essential.
• Strong knowledge of both London and regional markets.
• A driven, resilient self-starter with a passion for growth and innovation.
• A culture and people-focused mindset – they must be at the heart of everything you do.

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