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For Companies At a Glance
- Tasks: As a Hotel Receptionist, you'll greet guests, manage check-ins/outs, and provide top-notch customer service.
- Company: Join Meldrum House, known for its Scottish hospitality, award-winning cuisine, and stunning views.
- Benefits: Enjoy 29 days holiday, training, gym access, discounts, and a fun work environment.
- Why this job: This role offers a chance to meet amazing people, develop skills, and create memorable guest experiences.
- Qualifications: We're looking for friendly, organized individuals with a passion for customer service and multitasking.
- Other info: Be part of a thriving team at Apex Hotels Group and bring your unique personality to work!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Due to our ongoing popularity and commitment to excellence and innovation, were looking to increase our team with the addition of a Hotel Receptionist. We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests.
Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotlands top 100. 51 luxurious bedrooms and several diverse event spaces, including a ballroom with breathtaking views and the outdoor Titan Sky Bar dome, allows us to cater for various celebratory occasions by delivering excellence and a memorable experience.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- Referral bonus when your friends or family join the team.
- Contributions to a pension plan.
Following your first successful 3 months, youll also receive
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- Discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
The role
Meldrum House is no ordinary place. Your role as Hotel Receptionist is to provide a warm, friendly and efficient service to our guests. Always ensuring the greatest service standards are delivered at all times and exceed our guests' expectations. As the first and often the last point of contact for guests, you will be integral in the guests journey with us.
Joining the dedicated Reception department, you will:
- Greet our guests with a friendly hello and a warm welcome.
- Ensure that the guest check in/out procedure is seamless.
- Provide accurate information to guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Welcoming all guests attending events and dining facilities to the hotel and directing them to where they want to go.
- Answer phone calls and email enquiries which can include bedroom and dining bookings.
- Providing timely and concise information to other departments when required in relation to hotel operations.
- Create brilliant customer service and a fun environment to promote guest loyalty
- Embrace every opportunity to create extra special moments for our guests to provide a personal experience.
About you
As a Hotel Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality! You will also:
- Deliver excellent standards
- Uses initiative
- Have a customer service attitude
- Can multi-task and organise a variable workload
- Hold a genuine desire to provide a Warmer Welcome to our guests
We will provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career. So, whatever your vibe, our family can never be too big, there is a place here for you. We have one ask – that you bring your personality, ideas, and spark. Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey.
If you are interested, click apply. We look forward to hearing from you!
AMRT1_UKCT
Hotel Receptionist employer: Meldrum House Country Hotel & Golf Course
Contact Detail:
Meldrum House Country Hotel & Golf Course Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarize yourself with the local area and the hotel's unique features, like the Cave Bar and the golf course. This knowledge will help you provide accurate information to guests and enhance their experience.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for greeting guests warmly and handling inquiries efficiently.
✨Tip Number 3
Showcase your organizational skills by managing a mock schedule of guest check-ins and check-outs. This will help you become comfortable with multi-tasking and ensuring a seamless process.
✨Tip Number 4
Emphasize your personality and enthusiasm during any interactions, whether in person or online. A warm and friendly demeanor is key to creating memorable experiences for guests.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hotel Receptionist position. Understand the key responsibilities and the qualities they are looking for, such as excellent organizational skills, a customer service attitude, and the ability to multi-task.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in hospitality or customer service, and showcase your ability to create a warm and welcoming environment for guests.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the hotel that excite you, such as their commitment to excellence and innovation, and explain how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Hotel Receptionist role.
How to prepare for a job interview at Meldrum House Country Hotel & Golf Course
✨Show Your Personality
As a Hotel Receptionist, your personality is key! Be sure to let your warmth and friendliness shine through during the interview. Share anecdotes that highlight your customer service skills and how you create memorable experiences for guests.
✨Know the Hotel Inside Out
Familiarize yourself with the hotel's facilities, services, and local attractions. Being able to provide accurate information will demonstrate your initiative and commitment to delivering excellent service.
✨Demonstrate Multi-tasking Skills
Prepare to discuss examples of how you've successfully managed multiple tasks in previous roles. This will show that you can handle the dynamic environment of a hotel reception while maintaining high service standards.
✨Emphasize Teamwork and Communication
Highlight your ability to work well within a team and communicate effectively with other departments. This is crucial for ensuring a seamless guest experience, so be ready to share examples of successful collaboration.
