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For Companies At a Glance
- Tasks: Engage with customers through calls and emails, ensuring their queries are resolved efficiently.
- Company: Join SRM Recruitment, a dynamic team specializing in various recruitment sectors.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth and development.
- Why this job: Perfect for those who love building relationships and providing top-notch customer service.
- Qualifications: Experience in customer service or sales is a must; strong communication skills are essential.
- Other info: Contact Senior Consultant Lizzie Burgess for a confidential discussion about this exciting opportunity.
The predicted salary is between 28800 - 43200 £ per year.
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same?
This role is perfect for someone who enjoys speaking with customers, handling inbound and outbound calls, and building relationships while ensuring a seamless experience from start to finish.
What You’ll Be Doing:
- Managing inbound customer service calls and emails, ensuring queries are handled efficiently.
- Setting up new customer profiles, updating customer details and advising customers of new product ranges
- Contacting new customers who have enquired about the service to run through product options
- Handling customer queries professionally and in line with company procedures.
- Providing administrative support, including issuing customer documents and managing email communications.
- Maintaining strong relationships with key stakeholders, ensuring a high level of service.
What We’re Looking For:
- Proven experience in a customer service or sales role, ideally within a contact centre environment.
- A confident communicator who can identify opportunities to cross-sell and up-sell
- Ability to build rapport quickly and communicate effectively, both verbally and in writing.
- Strong problem-solving skills and a proactive approach to customer queries.
- Excellent attention to detail and ability to manage multiple tasks.
This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office.
If you are interested in this role or looking for something similar, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.
Our Welwyn Garden City team specialise in permanent, temporary & contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain.
Customer Service Executive employer: SRM Recruitment
Contact Detail:
SRM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Make sure to showcase your customer service experience during the interview. Prepare specific examples of how you've handled challenging customer situations in the past, as this will demonstrate your problem-solving skills and ability to maintain a high level of service.
✨Tip Number 2
Familiarize yourself with common customer service tools and software that are used in contact centers. Being knowledgeable about these systems can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with customers, being able to articulate your thoughts clearly and confidently is crucial. Consider doing mock calls or role-playing scenarios with a friend.
✨Tip Number 4
Research StudySmarter and understand our products and services. This knowledge will not only help you answer questions during the interview but also show your genuine interest in the company and its mission.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Executive position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service or sales roles. Provide specific examples of how you've handled customer queries and built relationships in a fast-paced environment.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of successful interactions with customers.
Tailor Your Application: Customize your cover letter to reflect your passion for delivering exceptional service. Mention why you are interested in this specific role and how your skills align with the company's needs.
How to prepare for a job interview at SRM Recruitment
✨Show Your Customer Focus
Make sure to highlight your passion for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Communication Skills
Since the role requires strong verbal and written communication, practice articulating your thoughts clearly. Be prepared to discuss how you build rapport with customers and handle difficult conversations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various customer queries. Think of examples where you successfully resolved issues and be ready to explain your thought process.
✨Highlight Your Attention to Detail
In customer service, details matter. Be prepared to discuss how you manage multiple tasks while ensuring accuracy. You might want to share a time when your attention to detail made a difference in a customer's experience.
