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For Companies At a Glance
- Tasks: Investigate banking complaints and resolve disputes for business accounts.
- Company: Join a dynamic financial services firm with modern facilities in a central location.
- Benefits: Enjoy hybrid working, with 3 days in the office after training.
- Why this job: Gain valuable experience in complaint handling while contributing to customer satisfaction.
- Qualifications: Proven experience in financial services and complaint resolution is essential.
- Other info: This is a 3-month contract with potential for extension.
This is initially a 3-month contracting Financial Services Complaint Handler opportunity with the likely option to extend further. The first 2 weeks will be on client site for training and onboarding, with hybrid working of 3 days per week in the office thereafter.
What you’ll be doing as Complaint Handler:
- Investigating general banking complaints in relation to business accounts.
We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience:
- Proven financial services experience.
- Complaint handling or similar dispute resolution roles.
If you are interested in the Financial Services role of Complaint Handler, please click apply online and upload a copy of your latest CV.
Complaint Handler employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler
✨Tip Number 1
Familiarise yourself with common banking complaints and the processes involved in resolving them. This will not only help you during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in complaint handling. Engaging in conversations can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving conflict resolution. Highlight your ability to remain calm under pressure and your commitment to customer satisfaction.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can make a strong impression during the interview process.
We think you need these skills to ace Complaint Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your financial services experience and any previous roles in complaint handling or dispute resolution. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Complaint Handler role. Explain why you are interested in this position and how your background makes you a suitable candidate.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and attention to detail. These are crucial for effectively handling complaints in a financial services context.
Follow Application Instructions: Ensure you follow the application instructions carefully. Upload your CV and cover letter as specified, and double-check for any additional documents that may be required.
How to prepare for a job interview at Click To Hired
✨Know Your Financial Services
Brush up on your knowledge of financial services, especially in relation to business accounts. Be prepared to discuss common banking complaints and how you would approach resolving them.
✨Demonstrate Your Complaint Handling Skills
Prepare examples from your past experience where you've successfully handled complaints or resolved disputes. Highlight your problem-solving skills and ability to empathise with customers.
✨Familiarise Yourself with the Company
Research the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they are looking for in a Complaint Handler.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture and working environment suit you.
