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- Tasks: Provide 1st line IT support and resolve incidents for users.
- Company: Join a large organization in Chippenham with a strong operational focus.
- Benefits: Enjoy a competitive salary of £25,000 plus benefits and a structured work schedule.
- Why this job: Be the first point of contact for users and make a real impact on their experience.
- Qualifications: No specific qualifications required; just a passion for tech and customer service.
- Other info: Work Monday to Friday with occasional overtime and shift rotations.
The predicted salary is between 20000 - 30000 £ per year.
Service Desk Analyst 12 Months FTC Chippenham – Site based £25,000 plus benefitsDays: Mon-Fri with occasional working away or overtime Shifts: 07:00 – 15:30 and 08:30 – 17:00 rotated weekly REED Technology are pleased to be working with a large organisation based in Chippenham who are looking to recruit a new service desk analyst to join their team. Within this role you work within the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service requests. Key Accountabilities * Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution * Monitor support ticket queues ensuring incidents are actioned in line with SLA's * Maintain support tickets correctly and keep the client updated with progress every day * Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately * Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service * Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service * Assist with Infrastructure tasks as and when required * Maintain user security on all systems * Completion of Service Requests * Administration of Active Directory, End User Devices, O…
1st Line Support employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will help you articulate how you would handle various incidents and service requests effectively.
✨Tip Number 3
Research the company’s values and culture. Understanding what they prioritize in customer service can help you align your responses during the interview.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved technical issues or provided excellent customer service. Specific anecdotes can illustrate your problem-solving skills and dedication.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, such as providing 1st line IT support and managing support ticket queues.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support and customer service. Emphasize any previous roles where you handled incidents or service requests, and showcase your ability to work within SLAs.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service and resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Reed Technology
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Service Desk Analyst. Familiarize yourself with key terms like 'SLA', 'incident resolution', and 'Active Directory' to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role emphasizes customer service, prepare examples from your past experiences where you successfully resolved issues or built rapport with customers. Highlight your ability to communicate effectively and maintain professionalism.
✨Prepare for Technical Questions
Expect technical questions related to IT support. Brush up on common troubleshooting steps for hardware and software issues, as well as any relevant tools or systems you might be using in this role.
✨Demonstrate Teamwork and Adaptability
This position may require working with different teams and adapting to various situations. Be ready to discuss how you've worked collaboratively in the past and how you handle changes in a fast-paced environment.
