Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Hillcrest, handling client queries and office tasks daily.
- Company: Join Hillcrest Estate Management, a trusted name in residential block management since 1985.
- Benefits: Enjoy 24 days off, flexible work options, and perks like discounts and career growth support.
- Why this job: Make a real impact in a supportive culture while developing your skills in a respected company.
- Qualifications: Bring your customer service experience and strong communication skills to this dynamic role.
- Other info: Hybrid working available; perfect for balancing work and life!
The predicted salary is between 21000 - 25000 £ per year.
Position: Customer Support Advisor at Hillcrest Estate Management
Location: 174 Whiteladies Road, Clifton, Bristol BS8 2XU
Working Hours: Mon-Thurs 9.00-17.30, Fri 9.00-16.00
Salary: £23,700 per annum
About Hillcrest Estate Management:
Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area.
Benefits:
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description:
The Customer Support Advisor is responsible for the day to day running of the Hillcrest office and being the first point of contact for our clients. Key responsibilities and tasks include:
- Answering phone calls and handling client queries professionally.
- Managing client keys, key logs, and processing payments for fobs and keys.
- Maintaining accurate leaseholder records and updating databases (Propman).
- Assisting with office maintenance, including coordinating annual servicing and inspections.
- Handling petty cash and ordering office supplies.
- Scanning invoices, managing queries, and supporting the accounts team.
- Supporting the maintenance team with administrative tasks.
- Opening and distributing daily post.
Qualifications and Skills:
Candidates for this position should have the following skills and qualifications:
- Experience in customer service or administrative roles.
- Strong communication skills, both written and verbal.
- Good IT skills, with knowledge of Microsoft Office (Word, Excel, Outlook).
- Excellent attention to detail and organisational skills.
- Ability to manage multiple tasks efficiently.
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Customer Support Advisor employer: Hillcrest Estate Management
Contact Detail:
Hillcrest Estate Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Hillcrest Estate Management's values and mission. Understanding their focus on leasehold management will help you tailor your conversations during the interview, showing that you're genuinely interested in their work.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully handled client queries or resolved issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office applications. Being able to confidently navigate Word, Excel, and Outlook will be crucial, so consider doing a quick refresher course if needed.
✨Tip Number 4
Showcase your organisational skills by preparing a list of how you manage multiple tasks efficiently. This could include time management techniques or tools you use, which will highlight your ability to handle the diverse responsibilities of the role.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Advisor at Hillcrest Estate Management. Familiarise yourself with their key tasks and how your skills align with them.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or administrative roles. Emphasise your strong communication skills and proficiency in Microsoft Office, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle client queries and manage multiple tasks efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Hillcrest Estate Management
✨Research the Company
Before your interview, take some time to learn about Hillcrest Estate Management. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service and administrative roles. Be ready to discuss your previous experiences, how you handle difficult situations, and your approach to managing multiple tasks. Practising your answers can boost your confidence.
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong communication skills are essential. During the interview, demonstrate your ability to communicate clearly and professionally. Use examples from your past experiences to illustrate how you've effectively handled client queries.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the role and the company culture. This shows that you are engaged and interested in the position. You might ask about opportunities for career growth or how the team collaborates on projects.
