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- Tasks: Be the first point of contact for clients, handling calls and booking appointments.
- Company: Join a dedicated team providing exceptional care for pets in London.
- Benefits: Enjoy 6.6 weeks annual leave, paid lunch breaks, and generous discounts.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: Strong background in customer service with excellent communication skills required.
- Other info: Fixed term role with a starting salary of £11.44 per hour.
Job Description
We have a gem of a fixed term role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre.
Before we delve into the nitty gritty, here is what we offer you:
The starting salary for this 12-month fixed term maternity cover position is £11.44 per hour, with room for development.
This is an onsite role at our central office in Woodford (Essex), involving a rota of 6 hours per day Monday to Friday, with every other Wednesday off.
We are looking to introduce our new team member at the end of March/beginning of April to get settled before our colleague starts their maternity leave.
A little snippet of the benefits you will receive:
-6.6 weeks annual leave including bank holidays (pro rata)
-Paid lunch breaks (where applicable)
-Generous colleague discounts
-The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
About the role
Our call handlers play an integral role within the group, supporting our busy clinics across London by taking day to day phone queries and bookings, and this in-turn provides an additional level of exceptional service for our clients.
Your duties include but are not limited to:
-Speaking to clients to triage unwell pets, liaising with our branches and book appointments appropriately.
-Dealing with enquiries and appointment requests through our online chat system.
-Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.
-Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.
-Issue invoices to clients as necessary.
-Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.
-Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.
-Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.
We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets.
Our future colleague will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager.
Client Support Centre Call Handler employer: Goddard Veterinary Group
Contact Detail:
Goddard Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Centre Call Handler
✨Tip Number 1
Familiarize yourself with common pet health issues and the services offered by the clinic. This knowledge will help you confidently address client queries and make appropriate recommendations during calls.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can prepare you for handling various client situations with empathy and professionalism.
✨Tip Number 3
Get comfortable with using online chat systems and scheduling software. Being tech-savvy will allow you to efficiently manage appointment requests and inquiries, showcasing your ability to adapt to the role.
✨Tip Number 4
Highlight any previous experience in a call handling or customer service role during your interview. Share specific examples of how you successfully resolved client issues or improved their experience.
We think you need these skills to ace Client Support Centre Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a call handler. Emphasize your communication skills and any previous experience in handling client queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client support and your ability to handle sensitive situations with empathy. Mention specific examples from your past experiences that demonstrate your problem-solving skills and professionalism.
Highlight Relevant Skills: In your application, be sure to mention skills such as triaging calls, managing appointment bookings, and using online chat systems. These are crucial for the role and will show that you understand the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Goddard Veterinary Group
✨Show Your Empathy
As a call handler, you'll be dealing with clients who are often worried about their pets. Make sure to express empathy during the interview by sharing examples of how you've handled sensitive situations in the past.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare to showcase your verbal and written skills. You might be asked to role-play a call scenario, so practice clear and concise responses.
✨Familiarize Yourself with the Services Offered
Research the products and services that the company provides, such as microchipping and insurance. Being knowledgeable will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about common client queries or concerns related to pet care and how you would address them. This preparation will demonstrate your problem-solving abilities and readiness for the job.
