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- Tasks: Engage with customers through calls and emails, providing info and support.
- Company: Join a family-feel business in South Cambridge with a supportive culture.
- Benefits: Enjoy a competitive salary of £27,500 plus an average bonus of £6k-£7k.
- Why this job: Be part of a close-knit team that values strong customer relationships and a positive work environment.
- Qualifications: Warm telephone manner and confidence with IT systems are essential.
- Other info: Full-time, office-based role with a commitment to candidate feedback.
The predicted salary is between 22000 - 33000 £ per year.
We’re delighted to be working once again with a valued long-term client, currently looking to add a Customer Advisor to their friendly and energetic team. This is a full-time, office-based role offering the opportunity to be part of a close-knit, supportive business with a fantastic working culture.
Key responsibilities will include:
- Making outbound calls to customers
- Providing information about services
- Responding to customer emails
- Keeping internal systems up to date
- Supporting with general administrative tasks
We’re looking for someone who:
- Has a warm and professional telephone manner
- Enjoys building strong customer relationships
- Is confident using IT systems
- Wants to join a business with a true family feel
If this sounds like your next step, please apply via the advert or get in touch with Liam at Eclectic Recruitment. We endeavour to reply to every candidate, every time. If you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position or the role has been filled. Please feel free to contact us to discuss other opportunities.
Customer Advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the company culture and values. Since this role is in a family-feel business, showing that you understand and appreciate their supportive environment can set you apart during the interview.
✨Tip Number 2
Practice your telephone skills before the interview. Given that a warm and professional telephone manner is essential for this role, consider role-playing with a friend to refine your communication style.
✨Tip Number 3
Prepare examples of how you've built strong customer relationships in the past. Be ready to share specific instances where your interpersonal skills made a positive impact on customer satisfaction.
✨Tip Number 4
Research common IT systems used in customer service roles. Being confident in using these systems will demonstrate your readiness to adapt quickly and contribute effectively from day one.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. Emphasise skills like communication, relationship building, and IT proficiency, as these are key for the Customer Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm and professional telephone manner. Mention specific examples of how you've built strong customer relationships in the past to demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your IT skills and any experience with administrative tasks. This will show that you can keep internal systems up to date and support the team effectively.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team.
How to prepare for a job interview at Click To Hired
✨Show Your Warmth
As a Customer Advisor, having a warm and professional telephone manner is crucial. During the interview, make sure to convey your friendly personality and approachability. Practise speaking clearly and with enthusiasm to demonstrate how you would engage with customers.
✨Highlight Relationship-Building Skills
This role requires someone who enjoys building strong customer relationships. Be prepared to share examples from your past experiences where you've successfully developed rapport with customers or clients. This will show that you understand the importance of customer connections.
✨Demonstrate IT Confidence
Since the job involves using IT systems, it's important to showcase your confidence in this area. Be ready to discuss any relevant software or tools you've used in previous roles. If possible, mention specific examples of how you've efficiently managed tasks using technology.
✨Emphasise Team Spirit
The company prides itself on its family feel and supportive culture. During the interview, express your desire to be part of a close-knit team. Share instances where you've contributed to a positive team environment, as this aligns with the company's values.
