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- Tasks: Be the friendly face for guests at our London hotels and Heathrow Airport.
- Company: Join a reputable company in the travel, tourism, and hospitality industry.
- Benefits: Enjoy competitive pay, discounts, and a smart uniform with dry cleaning allowances.
- Why this job: Gain valuable experience while making guests' holidays unforgettable in a fun team environment.
- Qualifications: Excellent communication skills and a friendly demeanor are essential; previous experience is a plus.
- Other info: Flexible part-time roles available; training starts April 14th with exciting perks throughout the season.
Job Description
We are currently recruiting a team of Holiday Reps to work at our central London hotels or at Heathrow Airport.
Candidates need to be available for a seasonal contract from Monday 14th April through to Monday 6th October, although this could be extended.
Our Holiday Reps look after our overseas guests ensuring they enjoy their stay in London.
To prepare for your new role, you will participate in a comprehensive 2-week training programme commencing Monday 14th April to Friday 25th April where you will learn about the Company, its products and experience the activities and attractions we offer our guests when they holiday with us. During the period of the training you will have a break of 4 days off for the Easter holidays, 18th-21st April, and your rota will commence on Monday 28th April.
Our Holiday Reps work 40 hours per week across a 7-day rotating shift pattern. One full Saturday/Sunday weekend off is allocated every 4 weeks, reflecting our busiest days of the week. You may also take up to 1 week’s holiday during the term of your contract. We also have a small number of part-time seasonal roles available with flexible working hours and days if you wish to discuss further.
You will receive a competitive monthly salary of £2,120 and will be provided with a smart uniform. We also have ample overtime opportunities available should you be interested as well as an end of contract bonus payable on completion of the contract term. Salary and overtime payments are paid directly into your UK bank account on the 25th of each month, and all remunerations are subject to normal PAYE deductions.
Job Role:
· Meeting and greeting our guests on arrival at our London hotels or London Heathrow Airport.
· Promoting and selling our in-house excursion programme.
· Overseeing tour departures from our London hotels and welcoming guests back from their tours as they arrive in London.
· Liaising with your colleagues in the Holiday Rep team, office-based colleagues, and our team of Tour Guides to ensure our guests experience a memorable holiday.
· Liaising with the staff at our contract hotels to ensure all our guests’ needs are met during their stay in London.
· Escorting our guests on coach transfers to and from St Pancras International and Kings Cross stations.
· Completing daily administrative duties.
· Overtime opportunities are offered to Holiday Reps both during the working day with additional hours, or by escorting evening dinner and theatre excursions.
Job Specification:
· You should have excellent interpersonal skills; be outgoing, friendly, flexible, and reliable. Guests should find you approachable, helpful and you should be able to build a good rapport with them.
· Fluent written and spoken English is essential.
· Effective communication skills.
· Be proud of your appearance as you will be the first and last impression guests have of the Company
· Be a team player; allowing you to work and communicate professionally with others.
· Punctuality and excellent time management is essential as shifts can start as early as 7:00am for hotel-based Holiday Reps or 6.00 am for those based at London Heathrow Airport. Candidates must be mindful of weekend shifts, as many train and underground services do not start until 7am.
· Take responsibility for daily tasks and ensure they are dealt with professionally.
· Previous experience of the travel, tourism or hospitality industry is preferred but not essential.
Benefits:
- End of contract bonus based on excursion sales during the season.
- Generous benefits including discounts on our products and services.
- Pension scheme enrolment.
- Monthly membership of Club Pret giving you 50% discounts on Barista-made drinks at Pret during the period of your employment.
- Smart uniform provided as well as allowances for a fortnightly dry cleaning and hosiery.
- An excellent opportunity to start or continue a career in the travel, tourism and hospitality industry with a reputed company.
- Company funded social events during the main season.
- Opportunity to join and participate in our in-house London excursions during your training period and beyond.
- Experience dinner and a West End show as part of your product knowledge.
- Participate on one of the full day out of London tours via our partner company.
- Local business discounts via Star Card and Privilege Card schemes.
Interviews commence the week beginning Monday 10th March will take place in person at our offices in Richmond-upon-Thames. We are also holding 2 interview days at one of our central London hotels.
For further information visit our website: www.cosmos.co.uk/tourwise-of-london
To apply for this exciting position and to become a part of our team, please send your CV and covering email to:
recruitment@globusandcosmos.co.uk
LONDON BASED HOLIDAY/CUSTOMER SERVICE REPRESENTATIVES - TRAVEL, TOURISM AND HOSPITALITY employer: Cosmos Tours Ltd
Contact Detail:
Cosmos Tours Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LONDON BASED HOLIDAY/CUSTOMER SERVICE REPRESENTATIVES - TRAVEL, TOURISM AND HOSPITALITY
✨Tip Number 1
Familiarize yourself with the key attractions and activities in London that you will be promoting. This knowledge will not only help you engage with guests but also demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging with people from diverse backgrounds. Being outgoing and friendly is crucial, so consider volunteering or participating in community events to enhance your communication abilities.
✨Tip Number 3
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working weekends and early shifts, showing that you can accommodate this will make you a more attractive candidate.
✨Tip Number 4
Research the company and its values before your interview. Understanding their mission and how they operate will allow you to align your answers with what they are looking for in a Holiday Rep.
We think you need these skills to ace LONDON BASED HOLIDAY/CUSTOMER SERVICE REPRESENTATIVES - TRAVEL, TOURISM AND HOSPITALITY
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, travel, tourism, or hospitality. Emphasize any roles where you interacted with guests or managed their needs.
Craft a Compelling Cover Email: In your cover email, express your enthusiasm for the role and the company. Mention why you are a great fit for the Holiday Rep position and how your skills align with the job requirements.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, provide examples in your application that demonstrate your ability to connect with people, be friendly, and handle various situations professionally.
Highlight Flexibility and Reliability: Mention your availability for the seasonal contract and your willingness to work flexible hours, including weekends. This shows that you understand the demands of the role and are committed to meeting them.
How to prepare for a job interview at Cosmos Tours Ltd
✨Show Your Interpersonal Skills
As a Holiday Rep, you'll be the first point of contact for guests. Make sure to demonstrate your excellent interpersonal skills during the interview by being friendly, approachable, and engaging.
✨Highlight Relevant Experience
Even if you don't have direct experience in travel or hospitality, think about any customer service roles you've had. Share specific examples of how you've successfully interacted with customers or resolved issues.
✨Be Punctual and Professional
Punctuality is crucial for this role, so arrive on time for your interview. Dress smartly to reflect the professional image expected of a Holiday Rep, as you'll be representing the company.
✨Prepare for Shift Patterns
Understand the shift patterns and be ready to discuss your availability. Show that you're flexible and willing to work weekends and early mornings, which are essential for this position.
