Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead quality assurance and compliance monitoring to ensure client service levels are met.
- Company: Join Lightfoots Solicitors, a community-focused firm with 170 years of excellence in service.
- Benefits: Enjoy enhanced leave, private medical insurance, and wellness programs for a balanced life.
- Why this job: Be part of a thriving team, contribute to innovative challenges, and grow your career.
- Qualifications: Experience in compliance or quality assurance, especially in regulated mortgages, is essential.
- Other info: Participate in committees and social events to enhance your workplace experience.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Lightfoots Solicitors has been at the heart of the community in Thame for 170 years. With five offices across Oxfordshire and Buckinghamshire, Lightfoots is proud of its unrivalled reputation of excellence for all our services.
We are expanding our Litigation team to support the acquisition of a major new contract. This is an exceptional opportunity to join a thriving team and play a key role in delivering excellence as we take on an innovative new challenge.
The Quality and Compliance Analyst is a new role to maintain and execute the Quality Assurance and Compliance Monitoring plan. You will be the lead on ensuring all client service levels are met and provide expert guidance and training across the team.
Key Responsibilities
- Confirming that the required operational policies and processes are in place and the latest versions are made available to all members of staff to ensure all client Service Level Agreements (SLAs) are met.
- Implementing quality assurance processes and procedures focused on good customer outcomes and client SLAs, as approved by Senior Management, to ensure the expected service levels are maintained.
- Conducting regular compliance assessments including compiling and reviewing Management Information to ensure that protocols and procedures are being adhered to and identify areas of risk/non-compliance.
- Conducting regular compliance audits, including regular call monitoring and customer correspondence reviews, to evaluate compliance with established standards and SLAs and identify areas for improvement.
- Monitoring and reporting of compliance issues/ trends and breaches with suggestions for remediation etc.
- Conducting training, providing feedback and other remedial actions where required.
- Investigating customer complaints and assist in their resolution including the drafting of Final Response Letters.
- Participating in the development of new initiatives, ensuring compliance with any changes to the processes from time to time.
- Any other compliance and Quality Assurance work assigned by the management from time to time.
What We’re Looking For
- Prior experience of working in Compliance/ Quality Assurance/ Audit roles with experience in regulated mortgages.
- Knowledge of FCA’s regulatory framework, especially Consumer Duty and mortgage regulation, and UK GDPR.
- Prior experience in Customer Services or Arrears Management, with a preference for candidates with experience in mortgage administration/ servicing.
- Awareness of legal and regulatory environment in relation to mortgage lending and administration.
- Excellent attention to detail, strong organisation/prioritisation skills and communication skills are also mandatory, as well as high levels of integrity.
- Proficiency in Microsoft Word, Excel and PowerPoint.
Why Work For Lightfoots Solicitors?
Our staff are our greatest asset and we work hard to provide a culture where you can thrive and enjoy a fantastic career. Our core values are Integrity, Diversity, Excellence, Agility and Teamwork. Everything we do links to these values within our services and work environment for our staff.
We provide a range of benefits to support you in and outside of the workplace.
Firstly, you will enjoy enhanced annual leave in addition to bank holidays, an enhanced pension scheme (after a qualifying period), alongside a competitive salary.
For your health
BUPA Private Medical Insurance (after a qualifying period), Healthcare cash plan for your everyday healthcare expenses for you and your dependents, access to a 24/7 GP service, Employee Assessment Programme, company sick pay, free flu vaccinations, and more.
For your career
We offer Significant learning and development opportunities alongside a structured appraisal process, sponsored training for qualifications, networking opportunities and access to 100s of webinars and training activities.
For your wellbeing
Discounted gym memberships, fruit in all offices, paid volunteer days, Wellbeing and awareness events across the year.
Your wellbeing and mental health is our highest priority at Lightfoots, which is why we have 9 qualified Mental Health First Aiders across the firm to provide confidential support.
For you and your family
We provide an option to use your own sickness entitlement if a dependent is unwell and needs your care. We also provide enhanced Maternity, Adoption and Paternity leave alongside many more family friendly policies plus generous discounts on legal services.
For your belonging
We have an active Social committee, Charity Committee, Wellbeing Committee and an ESG committee. We actively encourage new joiners to take an active part in a committee if it is an area of interest.
We have firm organised events throughout the year including quarterly socials, breakfast briefings, book club and lots more…….
If you think this role is perfect for you (or nearly perfect, we would still like to hear from you) please get in touch or if you would simply like to find out more you can contact our recruitment team on recruitment@lightfoots.co.uk.
As a Disability Confident employer, we promote diversity and provide equal opportunities for all individuals. We prioritise inclusivity and ensure we have a supportive and accessible workplace for those with disabilities. If you require any adjustments to be able to attend an interview please do let us know.
Recruitment decisions are made on fair and objective criteria.
Quality & Compliance Analyst (Regulated Mortgages) employer: Lightfoots Solicitors
Contact Detail:
Lightfoots Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Compliance Analyst (Regulated Mortgages)
✨Tip Number 1
Familiarize yourself with the FCA’s regulatory framework, especially regarding Consumer Duty and mortgage regulation. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Highlight any previous experience in Compliance, Quality Assurance, or Audit roles, particularly in regulated mortgages. Be prepared to discuss specific examples of how you've ensured compliance and improved service levels in past positions.
✨Tip Number 3
Showcase your attention to detail and organizational skills by preparing for potential scenario-based questions. Think about how you would handle compliance issues or customer complaints, as this will reflect your problem-solving abilities.
✨Tip Number 4
Engage with the company culture by researching Lightfoots Solicitors' core values: Integrity, Diversity, Excellence, Agility, and Teamwork. Be ready to discuss how your personal values align with theirs and how you can contribute to their thriving team.
We think you need these skills to ace Quality & Compliance Analyst (Regulated Mortgages)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Quality & Compliance Analyst position. Make sure you understand the key responsibilities and required skills, especially those related to compliance and quality assurance in regulated mortgages.
Tailor Your CV: Customize your CV to highlight relevant experience in compliance, quality assurance, and customer service. Emphasize any previous roles that involved regulatory frameworks, particularly in the mortgage sector, and showcase your attention to detail and organizational skills.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the specific requirements of the role. Mention your understanding of FCA regulations and your experience with compliance assessments. Use examples to demonstrate how you can contribute to maintaining high service levels and improving processes.
Showcase Your Skills: In your application, be sure to highlight your proficiency in Microsoft Word, Excel, and PowerPoint. Provide examples of how you've used these tools in previous roles to support compliance and quality assurance efforts.
How to prepare for a job interview at Lightfoots Solicitors
✨Understand the Regulatory Framework
Make sure you have a solid grasp of the FCA’s regulatory framework, especially regarding Consumer Duty and mortgage regulation. This knowledge will demonstrate your expertise and readiness for the Quality & Compliance Analyst role.
✨Showcase Your Attention to Detail
Prepare examples from your past experience that highlight your attention to detail and organizational skills. Discuss how these skills have helped you maintain compliance and quality assurance in previous roles.
✨Prepare for Compliance Assessments
Be ready to discuss your experience with conducting compliance assessments and audits. Think of specific instances where you identified areas for improvement and how you addressed them.
✨Emphasize Teamwork and Communication
Since the role involves providing training and feedback, be prepared to talk about your communication style and how you work within a team. Share examples of how you've successfully collaborated with others to achieve compliance goals.
