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- Tasks: Manage customer emails and coordinate with teams for seamless service.
- Company: Franke Coffee Systems UK Ltd. is a leader in the coffee machine industry, focused on innovation.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Join a dynamic team dedicated to delivering exceptional customer experiences and innovative solutions.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
- Other info: This role offers a chance to work in a fast-paced environment with a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Location: St Albans
Job type: Full time
Contract: Permanent
Reports To: Customer Service Manager
About Us: Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary: The Customer Service Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment.
Provide support to customers and manage portal access. Assist with the planning and completion of various projects within the organization. Coordinate with cross-functional teams within the organisation to ensure standard operating procedures throughout the business.
Key Responsibilities:
- Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours.
- Customer Liaison: Act as...
Customer Service Coordinator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the coffee machine industry and Franke Coffee Systems specifically. Understanding their products and services will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your organisational and communication skills. Since the role involves managing customer emails and liaising with various teams, being able to showcase examples of how you've successfully handled similar tasks in the past will set you apart.
✨Tip Number 3
Network with current or former employees of Franke Coffee Systems. They can provide valuable insights into the company culture and expectations for the Customer Service Coordinator role, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific customer service challenges, as this will demonstrate your problem-solving abilities and readiness for the dynamic work environment.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and organisational abilities. Mention specific examples from your past experiences that demonstrate your capability to manage customer interactions and coordinate with teams effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or coordination. Use bullet points to clearly outline your achievements and responsibilities, particularly those that relate to email management and project support.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
As a Customer Service Coordinator, communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or collaborated with teams.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. During the interview, discuss how you manage multiple tasks and prioritise effectively. You could mention specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Demonstrate Flexibility and Adaptability
Franke Coffee Systems values innovation and adaptability. Share instances where you had to adjust to changes quickly or handle unexpected challenges. This will show that you can thrive in a dynamic work environment.
✨Prepare Questions About the Role
At the end of the interview, have thoughtful questions ready about the Customer Service Coordinator position and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
