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- Tasks: Join us as a Contact Centre Executive, handling calls and booking tours for Back-Up Care.
- Company: Bright Horizons is a top-rated employer focused on flexibility and employee wellbeing.
- Benefits: Enjoy hybrid work options, full-time training, and a supportive work environment.
- Why this job: Be part of a team recognized for 17 years as a Great Place to Work!
- Qualifications: Customer service experience is a must; be ready for shifts from 7am-7pm.
- Other info: A DBS check is required for this role.
The predicted salary is between 18400 - 26000 £ per year.
Contract Contact Centre Executive (Hybrid)
Location: Manchester
Salary: £22,432 per annum
Hours: Full-time, shifts between 7am-7pm, Monday to Friday
(3 weeks of remote full time training offered – normal office hours)
Training Dates Available: Monday 14th April or Tuesday 6th May
Role:
- Handle inbound calls, provide information, book tours, and take reservations for Back-Up Care.
- Make outbound calls to follow up on bookings and enquiries.
- Educate customers on Back-Up Care policies and procedures.
- Maintain high customer satisfaction.
Requirements:
- Experience in customer service or an inbound contact centre.
- Availability for shifts between 7am-7pm after training.
- Attend meetings and training in the Manchester office.
- Quiet, distraction-free workspace and good internet connection.
Why Bright Horizons?
- Voted Great Place to Work for 17 years.
- Awarded Great Place for Wellbeing and Great Place in 2023
- Committed to flexibility, work-life balance, and wellbeing.
- Inclusive employer welcoming all backgrounds.
If you share our passion and values, and meet most of the requirements, we encourage you to apply! Note: A DBS is required for this role.
Contact Centre Executive - Contract employer: Bright Horizons UK
Contact Detail:
Bright Horizons UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive - Contract
✨Tip Number 1
Familiarize yourself with Back-Up Care policies and procedures. Understanding these will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling inbound calls. Role-playing different customer scenarios can prepare you for the types of inquiries you might receive.
✨Tip Number 3
Ensure you have a quiet, distraction-free workspace set up for remote training and work. This will show your readiness for the hybrid model and your ability to maintain professionalism.
✨Tip Number 4
Research Bright Horizons as a company. Knowing their values and recent achievements can help you align your answers during the interview and show that you are genuinely interested in being part of their team.
We think you need these skills to ace Contact Centre Executive - Contract
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Contact Centre Executive. Highlight your experience in customer service and how it relates to handling inbound calls, booking tours, and maintaining customer satisfaction.
Tailor Your CV: Customize your CV to emphasize relevant experience in contact centres or customer service roles. Include specific examples of how you've successfully managed customer inquiries and maintained high satisfaction levels.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your alignment with Bright Horizons' values. Mention your availability for shifts and your commitment to attending training in Manchester.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and complete.
How to prepare for a job interview at Bright Horizons UK
✨Show Your Customer Service Skills
Since this role is all about handling inbound calls and providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to ensure satisfaction.
✨Understand Back-Up Care Policies
Familiarize yourself with the Back-Up Care policies and procedures before the interview. This will not only show your initiative but also help you answer questions more confidently and demonstrate your commitment to the role.
✨Prepare for Shift Availability Questions
Be ready to discuss your availability for shifts between 7am-7pm. Make sure you can clearly communicate your flexibility and willingness to adapt to the required schedule, as this is crucial for the role.
✨Create a Distraction-Free Environment
Since the position involves remote training, ensure you have a quiet, distraction-free workspace set up for the interview. This will help you focus and present yourself in the best light during the conversation.
