At a Glance
- Tasks: Join us as a Fire and Security Service Engineer, maintaining systems and delivering top-notch customer service.
- Company: Technical Resources is dedicated to providing world-class service in fire and security solutions.
- Benefits: Enjoy a competitive salary, vehicle, commission, pension, mental health support, and a birthday holiday!
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in safety and security.
- Qualifications: Bring your technical background in electrical/electronic fields and a passion for exceptional customer service.
- Other info: Candidates must have the Right To Work in the UK.
The predicted salary is between 22400 - 33600 £ per year.
Job Description
Role: Fire and Security Service Engineer\\n\\nLocation: Uxbridge\\n\\nSalary: £28,000 – £42,000 per annum + vehicle + commission + pension + mental health support scheme + birthday holiday\\n\\nTechnical Resources are recruiting for a Fire and Security Service Engineer in Uxbridge. The successful Engineer will contribute to the team and will strive to deliver world class customer service and will be rewarded for doing so.\\n\\nResponsibilities:\\n\\n * Maintain Fire & Security Systems in your assigned area.\\n\\n * Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.\\n\\n * Plan and respond to routine and re-active call visits in your area.\\n\\n * Maintain effective communication with customers when planning site visits.\\n\\n * Maintain your stock levels with support from the Stores team.\\n\\n * Attend training sessions as and when required.\\n\\n * Attend Engineering team meetings as and when required.\\n\\n * Identify any personal training and development needs to help you provide the best possible customer service.\\n\\n * Systems used are: Fire:Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec. Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco.
CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems. Access Control: Paxton, PAC. Salto\\n\\nExperience and Certifications Required:\\n\\n * Technical background in the electrical / electronic industry\\n\\n * Good all round knowledge of Fire and Security Systems\\n\\n * Experience of front line customer contact preferred\\n\\n * Excellent organisational skills\\n\\n * Professional and presentable at all times\\n\\n * Be able to deliver exceptional customer service\\n\\n * ACE – Attitude, Commitment & Effort key to progression\\n\\nPlease apply with an up-to-date CV for more information.\\n\\nWe can only accept candidates who have the Right To Work in the UK
Fire and Security Service Engineer employer: Technical Resources Ltd
Contact Detail:
Technical Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire and Security Service Engineer
✨Tip Number 1
Familiarize yourself with the specific Fire and Security systems mentioned in the job description, such as Gent, Notifier, and Hikvision. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in technical roles. Being able to showcase your ability to communicate effectively with customers will set you apart, as this position emphasizes exceptional customer service.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your knowledge of electrical and electronic systems. This will help you feel more confident during the interview and show that you're serious about the technical aspects of the job.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you manage your time and prioritize tasks. Since the role involves planning and responding to service calls, showcasing your ability to stay organized will be crucial.
We think you need these skills to ace Fire and Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background in the electrical/electronic industry and your knowledge of Fire and Security Systems. Include any relevant certifications and experiences that align with the job description.
Showcase Customer Service Skills: Since the role emphasizes exceptional customer service, provide examples in your application that demonstrate your experience with front-line customer contact and how you've delivered outstanding service in previous roles.
Highlight Organisational Skills: Mention specific instances where your excellent organisational skills have contributed to successful project outcomes or customer satisfaction. This will show that you can manage your responsibilities effectively.
Express Your Commitment: In your cover letter, convey your attitude, commitment, and effort (ACE) towards personal development and customer service. Explain how these qualities will help you progress in the role and contribute to the team.
How to prepare for a job interview at Technical Resources Ltd
✨Show Your Technical Knowledge
Be prepared to discuss your technical background in the electrical and electronic industry. Familiarize yourself with the specific Fire and Security systems mentioned in the job description, as this will demonstrate your expertise and readiness for the role.
✨Emphasize Customer Service Skills
Since delivering exceptional customer service is crucial, think of examples from your past experiences where you successfully handled customer interactions. Highlight your ability to maintain effective communication and respond to customer needs promptly.
✨Demonstrate Organizational Skills
Prepare to discuss how you manage your time and prioritize tasks, especially when planning site visits or responding to service calls. Providing concrete examples of your organizational skills will help illustrate your capability to handle the responsibilities of the role.
✨Exhibit Professionalism
Dress appropriately and maintain a professional demeanor throughout the interview. Being presentable and showing a positive attitude will leave a lasting impression on the interviewers, aligning with the company's values of commitment and effort.