Customer Service Representative

Are you an enthusiastic and passionate individual with a knack for providing fantastic customer service? Join our clients dynamic team where they are dedicated to delivering exceptional services whilst ensuring customers feel valued and understood.

As a Customer Service Representative, you will work closely with customers and the wider team to manage relationships while retaining new and existing business., * Building and maintaining relationships with clients

• Escalating and resolving areas of concern as raised by clients

• Flagging potential complaint issues early

• Ensuring that enquiries and/or issues raised through our social media presence are dealt with in a timely and professional manner.

• Maintaining the internal CRM system and reporting files.

• Liaising with internal departments to ensure client needs are fulfilled effectively.

• Feedback resolution with clear information logged in the CRM system.

• Working closely with Case Coordinators/Administrators and Sales Consultants.

• Ensuring that all duties are carried out in line with all Company policies, procedures and requirements.

• Conducting business reviews to ensure clients are satisfied with their products and services.

• Previous experience working as a client customer service representative or a track record of managing client relationships.

• Organisation skills to manage your diary, a high volume of work and short deadlines.

• Confidence to manage challenging situations and finding solutions to problems.

• Business and customer-oriented team player.

• Proficient in MS Office