Senior Claims Adjuster - Liability, Terrorism & Energy

Edenbrook are working with a rapidly growing specialty insurer on a Claims Adjuster opportunity.

Responsibilities include but are not limited to:

• Manage claims and regulatory requirements, escalating claims for strategy or reserving input and ensuring compliance with KPIs.
• Deliver a customer-focused approach with quick service and clear communication with brokers and (re)insureds.
• Provide quality narratives on key claims and developments, escalating them appropriately for management inclusion in monthly/quarterly reports.
• Collaborate with underwriting, brokers, and the Actuarial/Outwards Reinsurance teams, sharing claims feedback and information on new developments.
• Support business development by attending client meetings, presenting on relevant topics, and participating in conferences.
• Contribute to achieving the Claims Business Plan\’s metrics, identify team improvements, and provide feedback to the Claims Manager.
• Ensure customers are treated fairly, report complaints promptly, and flag conflicts of interest as needed.
• Lead claims across all business classes, attend underwriting meetings, and build relationships with key stakeholders.
• Assist the Claims Manager with ad hoc projects, offering innovative ideas to support team and business development.

The ideal candidate:

• Lead strategy for complex/high-value claims and act as a point of contact for underwriters.
• Analyse trends and segment the portfolio to identify profitable areas and those needing remedial action. Monitor and ensure compliance with KPIs.
• Analyse data to enhance underwriting capabilities, working with actuarial, underwriting, and claims teams to address key issues.
• Assist underwriters in developing policy language and proposing wording amendments.
• Consistently produce high-quality work, overcoming challenges efficiently and demonstrating strong organisational skills.
• Take ownership of personal development, help others succeed, and promote inclusive behaviours.
• Understand customer needs, act on feedback, and build relationships with underwriters, brokers, and legal providers.
• Understand how claims actions impact overall company performance within the business plan.
• Train junior team members, providing insights on specific claims and helping develop their skills.
• Knowledge of Renewables claims preferred, but a background in Energy is required.
• Achieve or work towards ACII accreditation.