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For Companies At a Glance
- Tasks: Engage with customers via chat, email, and phone to ensure satisfaction.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexitime, paid holidays, and convenient parking options.
- Why this job: Be part of a supportive culture that values teamwork and customer success.
- Qualifications: GCSE Maths and English at Grade C or above; strong communication skills required.
- Other info: Ideal for those with 1+ years in sales or customer service.
The predicted salary is between 36000 - 60000 £ per year.
The Role We are looking for a Customer Success Manager to join our growing team. This position will be an integral part of the Customer Team, advising our higher spending corporate and business customers via phone, email and live online chat as well as proactively reaching out to ensure the highest possible levels of customer satisfaction and to engage with new customers as part of our Welcome Strategy. In addition you will assist the team in responding to customer requests in a timely manner as advised by the Customer Services Manager, and to support the sales and production teams as required. Key Responsibilities Dealing with customer requests and enquiries via web chat, email and phone Proactively reach out to existing and new clients to identify their needs, ensure continued engagement, and uncover growth opportunities. Ensure that all customer enquiries and complaints etc. are followed up and dealt with promptly and effectively. Update computer system with amendments to enquiry/order/job specifications and maintainaccurate client records using our CRM Platform. Be driven to achieve and maintain top quality customer service levels at all times and contribute to customer success metrics. About You GCSE Maths and English at Grade C or above or equivalent Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach. Motivated by achievement of results and providing a high level of service to all customers A team player who enjoys working cross-functionally and thrives under pressure Sales-minded with a customer-first mentality Desirable Criteria 1+ years experience of working in a sales or customer service environment Familiarity with CRM and support platforms. Experience in building rapport and relationships with business and corporate clients Skills: Customer Engagement Benefits: Flexitime Paid Holidays Parking
Customer Success Manager employer: IrishJobs
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with clients via phone, email, and chat, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction.
✨Tip Number 4
Research common CRM platforms. Familiarity with these tools can give you an edge, as you'll be expected to maintain accurate client records and manage enquiries efficiently.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you've successfully engaged with clients and resolved their issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention specific examples of how you've contributed to customer satisfaction in past positions.
Showcase Communication Skills: Since strong communication is key for this role, consider including a section in your application that demonstrates your ability to adapt your communication style to different audiences.
Highlight Team Collaboration: Mention any experiences where you worked cross-functionally with other teams. This will show your ability to collaborate effectively, which is important for the Customer Success Manager position.
How to prepare for a job interview at IrishJobs
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Be prepared to demonstrate your ability to adapt your communication style to different customers during the interview. Use examples from your past experiences where you successfully resolved customer issues or built rapport.
✨Highlight Your Proactive Approach
This role requires a proactive mindset. Share specific instances where you took the initiative to reach out to clients or identify their needs before they even asked. This will show your potential employer that you are driven and focused on customer satisfaction.
✨Familiarise Yourself with CRM Tools
Since familiarity with CRM platforms is desirable, make sure to mention any experience you have with such tools. If you haven't used a specific platform, do some research on common CRM systems and be ready to discuss how you would adapt to new software.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples where you dealt with difficult customers or resolved complaints effectively. This will help you illustrate your capability to maintain high service levels under pressure.
