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- Tasks: Lead the team to ensure a fabulous experience for our members every day.
- Company: Join the largest Health & Fitness operator in Europe with a passionate team.
- Benefits: Enjoy free club membership, discounts, flexible shifts, and career growth opportunities.
- Why this job: Be part of a community that values exceptional service and personal development.
- Qualifications: Experience in managing teams and a passion for customer service is highly desirable.
- Other info: Work shifts include weekends and late hours; training and development tools provided.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to join the largest Health & Fitness operator in Europe, working with a passionate driven team with the will to win?
We are looking for a dynamic Duty Manager to manage the successful and efficient day to day operation of the club, ensuring we give our members a fabulous experience every day. Leading the team on shift, you will deliver 5 star standards of facilities and a safe, clean environment. You will do this through attention to detail, taking a 'see it, fix it' approach and completing detailed reviews ensuring the safety of our members and team members remains the highest priority at all times. You will oversee all departments whilst on shift including Reception, Gym, Spa, Food & Beverage, Cleaning & Maintenance, DL Kids, Lifeguards, Group Exercise & Sales. What’s more as a Duty Manager with us you will have a range of benefits that you’ll be hard pressed to find anywhere else in the industry: Free Club Membership for you and your family* Discounts on our products such as Swimming / Tennis Lessons and Personal Training. Unlimited 50% discount on food and drinks Opportunity for advancement and career progression Flexible Shift Patterns Learning and Development Opportunities. Wagestream App allowing you to be paid on demand Benefits Suite What are we looking for? A self-motivated manager who will take pride in exceptional service to our members and is happy to work with the club General Manager to ensure a safe and premium experience across the whole club. We want you to be willing to learn so you can make use of all the training and development tools we have available to help you flourish. The position requires working shifts in accordance with the demand of the business, including working 4 weekend shifts per month and at least one late shift per week Experience in managing a team in a service led facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility) – highly desirable . Experience of duty management responsibilities – desirable. Passionate about customer service. Excellent communication and collaboration skills. You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Duty Manager employer: David Lloyd Clubs Careers
Contact Detail:
David Lloyd Clubs Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Tip Number 2
Familiarize yourself with the club's facilities and services. Being knowledgeable about what they offer will help you demonstrate your commitment to providing a fabulous experience for members.
✨Tip Number 3
Highlight any experience you have in managing teams, especially in service-led environments. Discuss how you motivate and lead your team to achieve high standards.
✨Tip Number 4
Be prepared to discuss your approach to safety and cleanliness. Share your strategies for maintaining a safe environment and how you handle issues as they arise.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and the qualities they are looking for in a candidate, such as leadership skills and a passion for customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in managing teams within service-led facilities. Emphasize any previous roles where you demonstrated exceptional customer service and operational management.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how your experience aligns with their expectations, particularly your ability to maintain high standards and ensure member satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Duty Manager role.
How to prepare for a job interview at David Lloyd Clubs Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team in a service-oriented environment.
✨Highlight Your Attention to Detail
Since the role emphasizes a 'see it, fix it' approach, be ready to talk about how you ensure safety and cleanliness in your previous roles. Mention any systems or processes you implemented to maintain high standards.
✨Be Ready to Discuss Flexibility
The position requires working various shifts, including weekends and late hours. Be prepared to discuss your availability and willingness to adapt to the club's needs, showcasing your commitment to the role.
