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- Tasks: Join our team to coordinate dental service requests and support customers daily.
- Company: DD provides top-notch products and services to the dental and beauty markets in the UK and Ireland.
- Benefits: Enjoy perks like enhanced holiday, gym discounts, and a birthday day off!
- Why this job: Be part of a dynamic team where no two days are the same and customer satisfaction is key.
- Qualifications: Proven customer service experience and strong communication skills are essential.
- Other info: Access to your own transport is required due to office location.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for proactive and organised individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers. These varied roles will internally manage customer expectations and liaise with different departments of the business to ensure our dental engineers and equipment requests are coordinated in a timely manner. No two days are the same in these fast-paced roles! So we need individuals who have a keen eye for detail, excellent communication skills and enjoy working in a collaborative environment.
Main Duties & Responsibilities
- Answering emails and inbound/outbound calls from our dental customers and suppliers, resolving engineering support queries and actioning equipment requests.
- Providing efficient time and geographical management to the engineer’s scheduling diary.
- Scheduling planned maintenance service work to ensure customer equipment is compliant and following manufacturer’s standards.
- Liaising with teams to arrange deliveries and the installation of dental equipment.
- Assisting with the invoicing process, ensuring quotations are raised in an efficient manner and resolving any key client issues or complaints.
- Managing multiple inboxes, providing timelines to customers and ensuring multiple systems are maintained and kept up to date with relevant information.
- Being commercially driven working to service group KPI targets in terms of revenue, attendance to breakdowns and communication levels to customers.
- Being first point of contact for engineering support to our customers on incoming phone calls.
- Raising breakdown cases on the Microsoft CRM Field One system, assigning to an engineer and keeping the customer updated. Following any customer enquiry through to conclusion.
- Building customer and supplier relationships and providing quality care and customer and supplier satisfaction.
- Responding knowledgeably to questions or queries from existing and future customers on our product and service offering.
- Ensuring the customer is provided with all documentation and reports following an engineer visit which allows them to remain compliant for any inspection visits.
What we offer:
- Discretionary company performance related bonus.
- Comprehensive discount portal including gym memberships, shopping savings and days out.
- SmartPay loan scheme - with the added bonus of no interest being applied.
- Cycle2Work scheme.
- Enhanced holiday entitlement – 33 days in total, including bank holidays.
- Additional day off to celebrate your BIRTHDAY!
- Ability to purchase additional annual leave.
- Company Pension scheme.
- Dental Plan.
- Company sick pay, life assurance, and enhanced maternity/paternity pay.
- Eye test vouchers.
- Mental health support services and a virtual GP service.
- Free parking on site.
Who are DD? DD offers specialist products, equipment, and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing, and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our scheduling team is full of energy, with a passion for what they do. So it’s key that you have proven customer service or call-handling experience and are keen to be part of a collaborative team. Given the location of this office, it is essential that you have access to your own transport.
Service Coordinator employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the dental industry and the specific products and services offered by StudySmarter. This knowledge will help you engage confidently with potential customers and demonstrate your understanding of their needs during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing scenarios with a friend or family member can help you prepare for real-life situations where you'll need to resolve issues efficiently and maintain customer satisfaction.
✨Tip Number 3
Get comfortable with scheduling tools and CRM systems, particularly Microsoft CRM Field One. Familiarity with these platforms will not only boost your confidence but also show us that you're ready to hit the ground running in managing engineer schedules and customer communications.
✨Tip Number 4
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. Being able to showcase your ability to juggle various responsibilities will be key in demonstrating your fit for this fast-paced role.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work where you managed schedules or liaised with different departments, as this aligns closely with the responsibilities of a Service Coordinator.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that make you a great fit, such as your attention to detail and communication abilities. Use examples from your past experiences to demonstrate how you meet the job requirements.
Showcase Your Communication Skills: Since the role involves answering calls and emails, highlight your communication skills in your application. You could include examples of how you've successfully resolved customer queries or managed multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at LinkedIn
✨Show Your Organisational Skills
As a Service Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples of how you've successfully organised schedules or managed competing priorities in previous roles.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've effectively communicated with customers and colleagues in the past, especially in resolving issues or coordinating services.
✨Familiarise Yourself with the Company
Research DD and their services before the interview. Understanding their products and customer base will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle customer complaints or scheduling conflicts, and be prepared to explain your thought process and outcomes.
