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For Companies At a Glance
- Tasks: Lead a team in managing security staff schedules and ensure smooth service delivery.
- Company: Join Momentum Security, a top national provider specializing in quality-focused recruitment.
- Benefits: Enjoy a competitive salary of £45,000 with Monday to Friday hours.
- Why this job: Be a key player in enhancing security services and building strong team relationships.
- Qualifications: Experience in scheduling security staff and strong IT skills are essential.
- Other info: This role is perfect for those looking to grow in a dynamic security environment.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
Security Control Room Manager
Location: Stoke / Cheshire East area
Salary: £45,000
Hours: Monday to Friday
A top 20 national security provider is looking to appoint a talented people manager to oversee their regional hub control room. This is a key role in the effective management of several security contracts across the region. You will be integral to the success of this business as you ensure a smooth delivery of security services to clients.
The role will focus on leading a team responsible for scheduling a large number of security staff, ensuring officers are rostered correctly, staff cancellations are covered appropriately, and mobile teams are working at optimum levels.
Applicants should meet the following criteria:
- Prior experience scheduling security staff, ideally using a rostering system such as Logosoft, Timegate, TrackTick etc.
- Strong IT skills with a keen attention to detail.
- Adept at building relationships with front-line staff
- Confident administering a large team of Security staff
- Prior supervisory or management experience
Responsibilities:
- Supervision of the control room team
- Implementation of processes and procedures
- Strive to improve service delivery in line with client SLA’s / KPI’s
- Overseeing the effective Scheduling of security staff
- Forward planning of staff rota’s
- Budget management
- Ensure a robust process in covering blow outs and staff absences
- Assist with the recruitment and interviewing of staff
- Co-ordinate staff inductions and training
- Collate and administer annual leave requests
- Respond effectively to additional staffing requests
- Regularly updating the company scheduling system
- Respond to situations in a professional manner
- Attend client meetings
- Communicate effectively with site managers
- Generating scheduling reports
All applications are treated in confidence.
Momentum Security Recruitment Specialists
Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.
Momentum Security Recruitment covers the following markets.
- Corporate Security
- Manned Guarding – Management & Operations
- Manned Guarding – SIA licensed Officer & site personnel staff
- Retail Loss Prevention, Audit & Fraud
- Security Sales & Business Development
- Risk Management
Security Control Room Manager employer: Momentum Security Recruitment
Contact Detail:
Momentum Security Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Control Room Manager
✨Tip Number 1
Familiarize yourself with the specific rostering systems mentioned in the job description, like Logosoft or Timegate. Having hands-on experience or even a basic understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Highlight your previous supervisory or management experience during the interview. Be prepared to share specific examples of how you've successfully managed teams and improved service delivery in past roles.
✨Tip Number 3
Demonstrate your strong IT skills by discussing any relevant software or systems you've used in the past. This will show that you're detail-oriented and capable of handling the technical aspects of the role.
✨Tip Number 4
Prepare to discuss your approach to building relationships with front-line staff. Being able to communicate effectively and foster a positive team environment is crucial for this role.
We think you need these skills to ace Security Control Room Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling security staff and managing teams. Use specific examples that demonstrate your proficiency with rostering systems like Logosoft or Timegate.
Craft a Strong Cover Letter: In your cover letter, emphasize your management experience and your ability to build relationships with front-line staff. Mention how you can improve service delivery in line with client SLAs and KPIs.
Highlight IT Skills: Since strong IT skills are essential for this role, be sure to mention any relevant software you are familiar with. Provide examples of how you've used technology to enhance scheduling and team management.
Prepare for the Interview: Anticipate questions related to your supervisory experience and how you handle staffing challenges. Be ready to discuss your approach to improving processes and ensuring effective communication within your team.
How to prepare for a job interview at Momentum Security Recruitment
✨Showcase Your Scheduling Experience
Be prepared to discuss your prior experience with scheduling security staff. Highlight any specific rostering systems you've used, like Logosoft or Timegate, and provide examples of how you effectively managed staff schedules.
✨Demonstrate Strong IT Skills
Since strong IT skills are crucial for this role, be ready to talk about your proficiency with various software tools. Mention any relevant programs you've used and how they helped you maintain attention to detail in your work.
✨Emphasize Team Leadership Abilities
As a people manager, it's important to convey your ability to lead and build relationships with front-line staff. Share examples of how you've successfully managed teams in the past and how you handle conflicts or challenges within a team.
✨Prepare for Client Interaction Scenarios
Since you'll be attending client meetings and responding to staffing requests, think of scenarios where you've had to communicate effectively with clients or site managers. Practice articulating how you would handle various situations professionally.
