Customer Service Advisor - Travel

Customer Service Advisor (Travel Industry) – Chester

Up to £24,000 / hybrid working after probation

The key to life is always having a holiday booked, and your role will be completely focused on helping our Travel Sales team make customers dreams a reality.

With over 600,000 customers in the UK built up over the last 10 years, we are leaders for holidays including cruises, luxury travel, Asia specialists, package holidays, and last minute deals. Our services range from flights, hotels, airport parking, lounges and car rental – the full works!

Your role will be purely customer service based, looking after holiday bookings…

You\’ll answer inbound calls from customers regarding bookings they have made, which will involve general questions, booking excursions, amending bookings and potential cancellations.

Calls can be regarding bookings from all over the world, including luxury, cruises, and package holidays. We require you to be able to assist customers with anything they may need.

We are looking for individuals who have previously worked in a travel environment, as an understanding of the travel sector is a huge advantage for the role.

What will you get in return?

What makes this role stand out is the flexibility and growth on offer! It’s very rare to come across a business who give you a hybrid 50/50 split after you pass your probation.

They pride themselves on being a supportive place to work, with progression, constant new initiatives and roles available, funding for development, alongside coaching and management opportunities. We can even upskill you to other specialist areas of travel.

Hours: 9AM – 5:30PM Monday to Friday.

• Company Pension Scheme
• 22 days holiday rising to 25 days holiday
• Enhanced Pension
• Enhanced Maternity & Paternity
• Company social events
• Holiday discounts

We can only consider you if you’re from a travel background.

0161 841 0473 | zandra.carter@thecityrecruiter.co.uk