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For Companies At a Glance
- Tasks: Lead customer lifecycle management and optimize revenue while enhancing customer experience.
- Company: Join a fast-growing FoodTech scale-up revolutionizing food delivery with virtual brands.
- Benefits: Be part of a dynamic team backed by top investors, with opportunities for growth.
- Why this job: Shape the future of food delivery in a rapidly expanding market with innovative strategies.
- Qualifications: Experience in business management, account management, and data analysis in the food delivery sector.
- Other info: Work closely with major enterprise partners and drive strategic relationships.
The predicted salary is between 72000 - 108000 £ per year.
We’re a FoodTech scale-up aiming to revolutionise food delivery through the creation and franchising of virtual food brands (brands designed for delivery), operated by anyone that runs a commercial kitchen – we think there’s about 70,000 of them in the UK. We’ve grown massively in a short period of time and have operations in the UK and Europe. We offer kitchen operators everything they need to sell our brands through delivery Apps whilst continuing to service their core customers.
In short, we’re defining the future of the food delivery market! Nobody’s growing as fast as us in the UK, and we’re looking for great people to join us on our journey.
Our funding comes from some of the biggest names in PE and VC, and our Series A was raised from TDR Capital (owners of ASDA, David Lloyd, Stonegate, etc); Softbank; Fuel Ventures; and Pembroke VCT. In short, we’re defining the future of the food delivery market, nobody’s growing as fast as us in Europe, and we’re looking for a senior leader to take us to the next level.
The Role
- Manage our customer lifecycle: from first contact to contract renewal, the full partner lifecycle will sit under your remit. Optimise our revenue and margin targets per customer whilst reducing churn and cost-to-serve.
- Optimise our sales and onboarding funnel (PWB’s acquisition model): improve our CAC:LTV ratio through analysis of our sales cycle and onboarding journey. Deliver a fantastic customer experience that maximises customer earnings.
- Optimise our account management function (PWB’s retention model): we’re building a marketplace-based scaled AM function, and we need your help to accelerate the way that customers move through this. Do all of this whilst reducing cost-to-serve.
- Own our strategic relationships: our biggest Enterprise partner and platform partners need close relationships, joint business plans, and tough negotiations. Help the team to expand our business with them in a profitable way.
- Manage the delivery of our commercial targets: we have blended margin targets dependent on brand, platform, and customer mix. Help us to optimise for the best possible outcome and to deliver this over a 12-month operating period.
About you
- You have experience running a Business or Business unit, ideally within the food delivery industry.
- You’ve previously run high-performing Account Management teams and understand Sales.
- You’re a master with data and can run detailed analysis to drive insights and decisions.
- You’ve got B2B2C and/or experience of trading on/within marketplaces.
- You have experience building strategic relationships with large enterprise clients.
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Managing Director employer: PeckwaterBrands
Contact Detail:
PeckwaterBrands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Director
✨Tip Number 1
Familiarize yourself with the FoodTech landscape, especially focusing on food delivery innovations. Understanding current trends and challenges in this space will help you demonstrate your industry knowledge during discussions.
✨Tip Number 2
Network with professionals in the food delivery and tech sectors. Attend relevant industry events or webinars to connect with potential colleagues and gain insights that could be beneficial for your role.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that improved customer lifecycle management or account retention. Real-world examples will showcase your expertise and fit for the position.
✨Tip Number 4
Research our company’s current partnerships and understand how they operate. Being able to speak knowledgeably about our strategic relationships will set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Managing Director
Some tips for your application 🫡
Understand the Company Vision: Dive deep into the company's mission to revolutionize food delivery. Highlight your alignment with their goals and how your experience can contribute to their growth.
Showcase Relevant Experience: Emphasize your background in managing business units, particularly in the food delivery sector. Provide specific examples of how you've optimized customer lifecycles and improved revenue targets.
Highlight Data-Driven Decision Making: Demonstrate your ability to analyze data effectively. Include instances where your insights led to significant improvements in sales cycles or customer experiences.
Focus on Relationship Management: Discuss your experience in building strategic relationships with enterprise clients. Share examples of successful negotiations and joint business plans that have driven profitability.
How to prepare for a job interview at PeckwaterBrands
✨Showcase Your Leadership Experience
As a Managing Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams, particularly in the food delivery or related industries. Highlight your experience in managing high-performing account management teams and driving results.
✨Demonstrate Data-Driven Decision Making
This role requires a strong analytical mindset. Prepare to share instances where you've used data to inform your decisions, optimize sales cycles, or improve customer experiences. Discuss any tools or methodologies you’ve employed to analyze performance metrics.
✨Understand the Customer Lifecycle
Familiarize yourself with the customer lifecycle from acquisition to renewal. Be ready to explain how you would manage this process effectively, including strategies for reducing churn and improving customer satisfaction. Show that you can deliver a fantastic customer experience.
✨Prepare for Strategic Relationship Management
Since building strategic relationships with enterprise clients is key, think about your past experiences in negotiating and managing partnerships. Be ready to discuss how you would approach joint business planning and what strategies you would implement to expand business profitably.
