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For Companies At a Glance
- Tasks: Lead product strategies and guide teams to create amazing customer experiences.
- Company: Join JPMorgan Chase, a leader in fintech innovation focused on customer-centric solutions.
- Benefits: Enjoy a collaborative culture, skill development opportunities, and the chance to make a real impact.
- Why this job: Be at the forefront of new technology and help shape products that solve real-world problems.
- Qualifications: Experience in customer experience design and managing product teams is essential.
- Other info: Embrace diversity and work in dynamic squads to drive meaningful change.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Job Description
Born from the successful launch of Chase in 2021, we’re a team dedicated to creating customer-centric products that address real-world problems. Our success hinges on our people-first approach, fostering an environment that encourages skill development, collaboration, curiosity, and commitment.
As a Product Director at JPMorgan Chase within the accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you’ll have the opportunity to move between them.
While we’re looking for professional skills, culture is just as important to us. We understand that everyone’s unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there’s scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.
Job responsibilities:
- Define strategies and principles that re-think the way in which the organisation meets the needs of customers who need our help and support. This includes a comprehensive foundation of when and how customers self-serve, when and how they reach out to the business, and how we can best resolve their issues.
- Guide product, design and engineering teams to shape the direction of travel and build the capabilities, tooling and dashboards that help us achieve both internal operational excellence and a market leading customer experience.
- Guide product, design and engineering teams to build strong multi-channel customer journeys (across web, mobile, phone, chat, email, social media) that address customers’ needs, based on a clear understanding of the context and severity of a problem.
- Define the relevant KPIs that the product organisation delivers against.
- Define and govern product processes and best practice that help the product deliver the needs of the business at scale.
- Create an experience that turns those who come to us for help into our fans.
Required qualifications, capabilities and skills:
- Experience building high quality customer experiences.
- Experience working in a highly service-centric culture, with a high bar for customer outcomes.
- Experience managing a team of product managers and designers.
- Experience working alongside engineering (front/back end).
- Awareness of technologies and trends, and their application and relevance to rich customer experiences.
Preferred qualifications, skills and capabilities:
- Experience in a regulated industry.
- A desire to solve hard problems systemically.
- A desire to teach others and share knowledge. We aren’t looking for hero leaders, more for team players. We want you to coach other team members on principles, practices and implementation patterns.
- Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. This is critical also because this role will define principles that guide the work of others.
- Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly.
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Product Director - New Business Venture employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Director - New Business Venture
✨Tip Number 1
Familiarize yourself with the latest trends in fintech and customer experience. Understanding how these technologies can enhance customer journeys will give you a competitive edge during discussions.
✨Tip Number 2
Network with professionals in the fintech space, especially those who have experience in regulated industries. This can provide you with insights and connections that may be beneficial for your application.
✨Tip Number 3
Demonstrate your collaborative mindset by engaging in relevant online communities or forums. Sharing your thoughts on product management and customer-centric strategies can showcase your passion and expertise.
✨Tip Number 4
Prepare to discuss specific examples of how you've built high-quality customer experiences in previous roles. Being able to articulate your impact will resonate well with the team-oriented culture they value.
We think you need these skills to ace Product Director - New Business Venture
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand JPMorgan Chase's people-first approach and their commitment to diversity. Reflect this understanding in your application to show that you align with their values.
Highlight Relevant Experience: Make sure to emphasize your experience in building high-quality customer experiences and managing product teams. Use specific examples that demonstrate your ability to thrive in a service-centric culture.
Showcase Your Problem-Solving Skills: In your application, illustrate your solution-oriented mindset by providing examples of how you've tackled complex problems in previous roles. This will resonate well with the company's focus on addressing real-world issues.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific qualifications and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Show Your Customer-Centric Mindset
Make sure to highlight your experience in building high-quality customer experiences. Share specific examples of how you've addressed real-world problems for customers and how your solutions have positively impacted their journey.
✨Demonstrate Collaborative Skills
Since the role emphasizes teamwork, be prepared to discuss how you've successfully collaborated with product managers, designers, and engineering teams in the past. Share instances where your collaborative efforts led to successful project outcomes.
✨Emphasize Your Adaptability
The job requires comfort in uncharted waters, so be ready to talk about times when you've had to learn new technologies or adapt to rapidly changing environments. Highlight your ability to thrive in dynamic settings and how you approach problem-solving.
✨Communicate Clearly and Economically
Clarity of thought is crucial for this position. Practice articulating your ideas succinctly and clearly. Prepare to explain your principles and practices in a way that demonstrates your ability to guide others effectively.
