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- Tasks: Lead a dynamic team in delivering top-notch fire and security services across South England.
- Company: Join a growing company dedicated to fire and security solutions since 2001.
- Benefits: Enjoy a competitive salary, bonus, 33 days holiday, and career progression opportunities.
- Why this job: Make a real impact while fostering a positive work culture and enhancing customer satisfaction.
- Qualifications: Experience in managing fire and security teams is essential; strong leadership skills required.
- Other info: Flexible working with 2-3 days in the office and field visits; apply if you're in South East UK.
The predicted salary is between 48000 - 56000 £ per year.
We are seeking a highly skilled Fire and Security Service Delivery Manager or Operations Manager to oversee and manage the fire and security service engineer division. You will be responsible for the efficient and effective delivery of fire and security services, ensuring compliance with industry standards, and optimizing operational processes.
Location: Attend Surrey/Sussex office 2-3 days a week, 2-3 days in South England visiting customers/engineers.
Benefits: c. £65,000 (£60-70k) pa + Bonus + 33 days Holidays + progression opportunities + Car.
Role: Manage 30+ staff (office Coordinators and Service engineers across South England).
Person: Proactive, Tenacious, Professional, Client Facing, Communicator, Service Delivery.
Job Role Areas for Operations Manager/Service Manager (Fire and Security):
- Leadership and Team Management: Provide strong leadership and guidance to the fire and security team, fostering a positive work culture and motivating team members to achieve their goals. Manage and supervise a team of technicians, installers, and support staff, ensuring optimal resource allocation and utilization. Conduct regular performance evaluations, provide feedback, and identify training and development needs to enhance individual and team performance.
- Planning, Service Delivery and Customer SLA/KPI Achievement: Improve the ability of the team to deliver fire and security servicing for customers. Monitor and evaluate operational performance, identify areas for improvement, and implement corrective measures to enhance productivity and customer satisfaction. Collaborate with other departments to streamline operations, optimize resource allocation, and drive continuous improvement initiatives.
- Customer Relationship Management: Collaborate with the sales and business development teams to identify opportunities for growth and expansion within the fire and security division. Foster strong relationships with existing and potential clients, addressing their concerns and providing excellent customer service. Act as a point of escalation for client issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.
Skills:
- Proven experience in a similar role managing a team of engineers, office staff, and customer satisfaction for a fire alarm and electronic security service engineer provider in South East England (BAFE/FIA/NSI/SSAIB etc).
- Strong leadership and managerial skills, with the ability to motivate and develop a team.
- Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, engineers, office team, and stakeholders.
Apply now and let your skills shine in this exciting role. With a supportive and collaborative Director, development opportunities, and a diverse range of clients, this position offers the perfect platform for you to make a significant impact. Join this growing Fire Detection, Fire Alarm, Fire and Security service engineering company, and be part of a company that values spark, wants personal growth, and rewards success.
Don’t wait any longer - submit your application today if you are in the South of South East, UK and have the industry experience working for a FIA/BAFE/NSI company.
Regional Service Manager Fire and Security employer: Fire and Security Careers
Contact Detail:
Fire and Security Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager Fire and Security
✨Tip Number 1
Familiarise yourself with the latest fire and security regulations and standards in the UK. This knowledge will not only help you during interviews but also demonstrate your commitment to compliance and excellence in service delivery.
✨Tip Number 2
Network with professionals in the fire and security industry, especially those who have experience in management roles. Attend relevant industry events or join online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved service delivery in previous roles. Highlight your achievements in managing KPIs and SLAs to showcase your effectiveness as a leader.
✨Tip Number 4
Research StudySmarter and our values, particularly our focus on personal growth and collaboration. Tailor your conversations during interviews to reflect how your leadership style aligns with our company culture and goals.
We think you need these skills to ace Regional Service Manager Fire and Security
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fire and security systems, particularly in leadership roles. Emphasise your achievements in managing teams and improving service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fire and security industry. Mention specific examples of how you've successfully managed operations or service teams in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in team management, customer relationship management, and operational improvement. Use keywords from the job description to align your experience with their requirements.
Showcase Leadership Experience: Detail your previous leadership roles, focusing on how you motivated teams and improved performance metrics like SLA and KPI. This will demonstrate your capability to lead the fire and security service engineer division effectively.
How to prepare for a job interview at Fire and Security Careers
✨Showcase Your Leadership Skills
As a Regional Service Manager, you'll be leading a team of engineers. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past.
✨Demonstrate Technical Knowledge
Make sure you have a solid understanding of fire alarm and electronic security systems. Be ready to answer technical questions and discuss industry standards, as this will show your expertise in the field.
✨Prepare for Customer Relationship Scenarios
Since client management is key in this role, think of examples where you've successfully resolved customer issues or improved client satisfaction. This will highlight your ability to maintain strong relationships.
✨Discuss Improvement Initiatives
Be ready to talk about how you've identified areas for improvement in previous roles. Discuss specific KPIs or SLAs you've worked with and how you implemented changes that led to better service delivery.
