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- Tasks: Be the friendly face for customers, guiding them through their savings journey.
- Company: Join The Nottingham Building Society, a community-focused mutual dedicated to helping members achieve financial goals.
- Benefits: Enjoy competitive pay, annual leave, healthcare perks, and volunteer days for causes you care about.
- Why this job: Make a real impact in your community while growing your skills in a supportive environment.
- Qualifications: No financial experience needed; just bring your positive attitude and great communication skills!
- Other info: Embrace diversity and be part of a culture that values every individual.
The predicted salary is between 18000 - 27000 £ per year.
Savings Customer Ambassador – Beeston
Contract type: Permanent
Hours: Part-time, 28 hours
Location: Beeston
Salary: £22500 (FTE)
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassador’s support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
You will join a small, collaborative branch at the heart of your local community, and you’ll be an active force for good striving to do the right thing by your colleagues, customers and the community they serve.
Here’s a taste of what you will be doing as a Savings Customer Ambassador: –
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals
- Be a proactive force for good at the heart of your local communities by achieving the Network goal
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience
- Continue to learn and grow by owning your development to support your ongoing development journey and career development
About you: –
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
- Strong communication skills both face to face, written and via phone/ email
- Highly self-motivated and proactive in approach
- Digitally confident, open to new ways of working and change resilient
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community
Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Reward & Benefits –
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders
Embracing Diversity Together: –
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.
We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
About Us
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
Savings Customer Ambassador - Beeston employer: Nottingham Building Society
Contact Detail:
Nottingham Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Savings Customer Ambassador - Beeston
✨Tip Number 1
Familiarize yourself with the local community and its needs. As a Savings Customer Ambassador, understanding the specific financial goals and challenges of your community will help you connect better with customers and provide tailored support.
✨Tip Number 2
Practice your communication skills in various scenarios. Since you'll be engaging with customers face-to-face and over the phone, being able to adapt your communication style to different situations will enhance customer interactions and build trust.
✨Tip Number 3
Show your enthusiasm for learning about digital services. Embrace the technology used in the branch and be prepared to assist customers with their digital journey, as this will demonstrate your proactive attitude and willingness to adapt.
✨Tip Number 4
Engage with the values of The Nottingham Building Society. Highlight your commitment to community service and ethical practices during your conversations, as this aligns with the organization's mission and can set you apart from other candidates.
We think you need these skills to ace Savings Customer Ambassador - Beeston
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Savings Customer Ambassador position. Understand the key responsibilities and the skills required, such as strong communication and customer service abilities.
Tailor Your CV: Customize your CV to highlight relevant experiences that align with the role. Emphasize any customer service experience, communication skills, and your ability to work in a team, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the community-focused mission of The Nottingham Building Society.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Savings Customer Ambassador.
How to prepare for a job interview at Nottingham Building Society
✨Show Your Customer Service Skills
As a Savings Customer Ambassador, you'll be the first point of contact for customers. Make sure to highlight your previous experiences in customer service and how you effectively handled inquiries or resolved issues. Use specific examples to demonstrate your ability to create a strong customer-first culture.
✨Emphasize Communication Abilities
Strong communication skills are essential for this role. Be prepared to discuss how you communicate effectively both face-to-face and over the phone. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage with customers.
✨Demonstrate Empathy and Proactivity
The Nottingham Building Society values empathy and a proactive approach. Share instances where you've gone above and beyond to help someone, whether it was a colleague or a customer. This will show that you genuinely care about doing the right thing for others.
✨Familiarize Yourself with Digital Services
Since embracing digital services is part of the role, make sure to familiarize yourself with common digital banking tools and technologies. Be ready to discuss how you can assist customers in navigating these services, enhancing their overall experience.
