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- Tasks: Join us as a Neighbourhood Officer to manage tenancies and improve community living.
- Company: Berneslai Homes is a forward-thinking social housing provider dedicated to enhancing homes and communities in Barnsley.
- Benefits: Enjoy agile working, a great pension, discounted gym memberships, and fantastic training opportunities.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent experience in social housing or community safety is required.
- Other info: This role requires a Basic Criminal Record Check; we value diversity and encourage all to apply.
About Us: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.?? Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay?Curious?to make sure we get things right. The Neighbourhood Officer?role: We have an exciting opportunity for a number of people to join our Neighbourhood service as Neighbourhood Officers! We are currently looking for three permanent postholders and one fixed-term postholder. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the people of Barnsley. As part of this key front-line post, you’ll deliver a proactive practical and visible customer focused tenancy and estate management service, to make a real difference to our customers and the communities that we manage. Key duties and responsibilities of our Neighbourhood Officer: Delivering a highly visible, effective & proactive tenancy & neighbourhood management service Dealing with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets. Providing a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed Identifying customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent Working with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.) Providing low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader What we’re looking for in our Neighbourhood Officer: NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills. The ability to communicate with residents and colleagues effectively Experience of social housing, including estate management and tenancy management or community safety related work. Demonstrate a positive attitude and ability to look for solutions and opportunities in a changing environment Experience of working with software applications including Microsoft office and bespoke IT Systems What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities This post requires a Basic Criminal Record Check. Berneslai homes values diversity in its workforce and encourages applications from all sectors of the community. CVs will not be accepted
Neighbourhood Officer employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarize yourself with the '3 Cs' values of Berneslai Homes: Customer first, Can do attitude, and Curiosity. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Research the local community in Barnsley and understand the specific challenges and opportunities within social housing. Being able to discuss local issues and potential solutions will show your commitment to making a difference.
✨Tip Number 3
Prepare examples from your past experience that highlight your ability to manage tenancies and handle anti-social behavior effectively. Real-life scenarios can demonstrate your problem-solving skills and proactive approach.
✨Tip Number 4
Engage with community groups or local organizations related to housing and community safety. Networking in these circles can provide insights and connections that may benefit your application and future role.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Neighbourhood Officer position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in social housing, estate management, or community safety. Emphasize your communication skills and any experience you have with tenancy management.
Craft a Compelling Cover Letter: Write a cover letter that reflects Berneslai Homes' values of putting the customer first, having a can-do attitude, and being curious. Share specific examples of how you've demonstrated these values in your previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Berneslai Homes
✨Understand the '3 Cs' Values
Make sure you familiarize yourself with Berneslai Homes' core values: Customer first, Can do attitude, and Curiosity. Be prepared to discuss how you embody these values in your previous experiences.
✨Showcase Your Community Engagement Skills
Highlight any past experiences where you've worked with community groups or residents. Discuss how you can contribute to local priorities and improve community relations.
✨Demonstrate Problem-Solving Abilities
Be ready to provide examples of how you've tackled challenges in tenancy or estate management. Show that you have a proactive approach and can find solutions in a changing environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with anti-social behavior or managing void properties. Think through your responses and be ready to explain your thought process.
