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For Companies At a Glance
- Tasks: Lead the development of Vehicle Service & Maintenance loyalty products and enhance customer experience.
- Company: Join Volkswagen Financial Services, dedicated to making mobility easy and accessible for everyone.
- Benefits: Enjoy a competitive salary, company car, bonus potential, private medical, and 27 days holiday!
- Why this job: Be part of a collaborative culture that values diversity and empowers you to reach your full potential.
- Qualifications: Proven commercial experience, strong stakeholder management, and digital expertise required.
- Other info: We welcome applications from everyone and support diversity and inclusion in our workplace.
The predicted salary is between 51000 - 76000 £ per year.
Channel Manager – Milton Keynes
Channel Manager
Salary from £63,759 depending on skills and experience
Benefits: company car + company bonus potential, fuel card, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more!
Closing date: 6th March 2025
About the Role
At VWFS we are looking for a Channel Manager – Aftersales to join our Digital and Direct Marketing team. Reporting to the Head of Aftersales & Insurance, the purpose of this role is to lead the development of Vehicle Service & Maintenance loyalty products.
We currently provide a range of branded Service propositions that provide greater value and benefit to customers vs the independent market. We aim to simplify costs for customers by making it easier to budget for routine maintenance without the fear of unexpected costs and make car ownership more manageable. By delivering customer-centric solutions that enhances the vehicle ownership experience. We can contribute to higher levels of customer retention, build brand loyalty whilst providing a steady income stream for our network.
You will collaborate with internal teams and external partners, including dealerships and Brands to design and market products that address customer needs and drive business growth. You will own and drive the product throughout its lifecycle, defining the roadmap, prioritising the feature backlog and constantly iterating the product to ensure the product delivers within budget, whilst meeting commercial and customer outcomes.
Key Responsibilities:
- Define the strategic direction and develop roadmaps to achieve commercial and customer experience objectives.
- Work cross-functionally to maximise customer and commercial value for the assigned channel.
- Influence senior leadership and collaborate with Product Management, Brands, Dealers, and Marketplaces.
- Guide technology product development and ensure compliant, seamless customer journeys.
- Manage cross-functional stakeholder relationships, ensuring alignment on business strategy and investments.
- Oversee channel performance, customer feedback, and issue resolution.
- Lead, support and develop teams through a matrix structure, driving a positive and inclusive culture
What We\’re Looking For:
- Proven commercial experience, ideally within Automotive, Financial Services, Brand, or a similar industry
- Strong stakeholder management skills with the ability to influence at all levels Digital and technology expertise, including experience in Agile development.
- Strong strategic thinking, problem-solving, and leadership abilities
- Excellent communication and drive engagement at all levels
- Experience of sales / commercial strategy
- Knowledge of IT domains, including architecture, software development, or operations
- Experience working in a regulated industry, preferably Financial Services (desirable).
Life at VWFS:
We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career.
About Volkswagen Financial Services
Our mission is straight forward, we want to be \’The Key to Mobility\’. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
Channel Manager - Milton Keynes employer: Volkswagen Financial Services (UK) Limited
Contact Detail:
Volkswagen Financial Services (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Manager - Milton Keynes
✨Tip Number 1
Familiarize yourself with the automotive and financial services industries. Understanding the current trends and challenges in these sectors will help you speak confidently about how you can contribute to VWFS's mission.
✨Tip Number 2
Network with professionals in the automotive and financial services fields. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at VWFS.
✨Tip Number 3
Showcase your digital and technology expertise by discussing any relevant projects you've worked on, especially those involving Agile development. This will demonstrate your ability to lead product development effectively.
✨Tip Number 4
Prepare to discuss your stakeholder management skills. Think of examples where you've influenced senior leadership or collaborated across teams, as this is crucial for the Channel Manager role.
We think you need these skills to ace Channel Manager - Milton Keynes
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Channel Manager position. Understand the key responsibilities and required skills, especially focusing on commercial experience and stakeholder management.
Tailor Your CV: Customize your CV to highlight relevant experience in the automotive or financial services sectors. Emphasize your strategic thinking, problem-solving abilities, and any experience with Agile development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-centric solutions and your ability to influence at all levels. Mention specific examples of how you've successfully managed cross-functional teams or projects.
Highlight Your Digital Expertise: Make sure to include any digital and technology expertise you have, particularly in relation to product development and customer journey optimization. This is crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Volkswagen Financial Services (UK) Limited
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Channel Manager role and its key responsibilities. Familiarize yourself with the strategic direction, product lifecycle management, and how to drive customer-centric solutions.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to influence and manage relationships with senior leadership and cross-functional teams. Highlight any past experiences where you successfully collaborated with various stakeholders.
✨Demonstrate Digital and Technology Expertise
Be ready to discuss your experience with digital tools and Agile development processes. Share specific instances where you utilized technology to enhance customer journeys or improve product offerings.
✨Emphasize Your Strategic Thinking and Problem-Solving Abilities
Prepare to discuss how you approach strategic planning and problem-solving. Use real-life examples to illustrate your thought process and how you’ve driven business growth in previous roles.
