Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle banking transactions in a busy branch.
- Company: Join OSB Group, a diverse and inclusive company committed to superior customer experiences.
- Benefits: Enjoy flexible hours, time off for Saturdays worked, and fantastic employee perks.
- Why this job: Perfect for those who love helping others and solving problems in a dynamic environment.
- Qualifications: Previous customer service experience and GCSEs in Maths and English are required.
- Other info: We prioritize diversity and offer a personalized recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
About the team:
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
Our philosophy:
Before you read on, we\’d like you to know that we\’re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow:
Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.
What you will be doing:
In this role, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested in our Maidstone Branch.
Your responsibilities will include:
- Building rapport face to face with our customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as: deposits and withdrawals; faster payments/CHAPS; amending account/customer details; registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing G4S collections and deliveries
- Identifying and supporting our vulnerable customers
The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked.
If you enjoy speaking with different types of customers, helping others and problem solving – this is the perfect opportunity for you!
In return for your commitment:
Please use this link to see the fantastic benefits available at OSB:
Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience in cash handling
- GCSE\’s or equivalent in Maths and English
What to do next
If this sounds like you, please apply now!
If shortlisted from your initial application we operate a personalised recruitment process.
Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.
We don\’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
INDLP
Retail Banking Assistant - Maidstone employer: OSB
Contact Detail:
OSB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Banking Assistant - Maidstone
✨Tip Number 1
Familiarize yourself with the specific banking products and services offered by the Maidstone Branch. Understanding these will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills in a busy environment. Since this role involves building rapport with customers, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research common cash handling procedures and regulations. Being well-versed in these practices will not only boost your confidence but also show your potential employer that you take the responsibility of handling cash seriously.
✨Tip Number 4
Prepare for the interview by thinking of examples from your past experiences where you successfully assisted customers or resolved issues. This will help you illustrate your capabilities and align with the branch's commitment to superior customer service.
We think you need these skills to ace Retail Banking Assistant - Maidstone
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Retail Banking Assistant. Highlight your customer service experience and cash handling skills in your application.
Tailor Your CV: Customize your CV to reflect the specific requirements mentioned in the job description. Emphasize your previous experience in a customer-facing environment and any relevant qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention how you align with the company's commitment to diversity and inclusion.
Prepare for Interviews: If shortlisted, prepare for a conversational interview. Think about examples from your past experiences that demonstrate your ability to build rapport with customers and handle cash transactions.
How to prepare for a job interview at OSB
✨Showcase Your Customer Service Skills
Since the role emphasizes delivering a high standard of customer service, be prepared to share specific examples from your previous experiences where you successfully handled customer interactions. Highlight how you built rapport and resolved issues.
✨Demonstrate Cash Handling Experience
Given the importance of cash handling in this position, discuss your experience with managing cash transactions. Be ready to explain how you ensure accuracy and security when dealing with large sums of money.
✨Understand the Role's Responsibilities
Familiarize yourself with the specific tasks mentioned in the job description, such as processing transactions and supporting vulnerable customers. This will show that you are genuinely interested in the role and understand what is expected.
✨Embrace the Company’s Commitment to Diversity
Since the company values diversity and inclusion, express your understanding and support for these principles. Share any relevant experiences that demonstrate your commitment to fostering an inclusive environment.
