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- Tasks: Join us as a Service Advisor, connecting customers with our workshop and ensuring top-notch service.
- Company: Sytner Group represents 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a supportive team that values your growth and offers extensive training opportunities.
- Qualifications: No experience needed; just bring your willingness to learn and strong customer service skills.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
About the role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Jaguar Land Rover Bristol.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\\\\\\\\\\\\\\\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work Monday to Friday, with Saturdays on a rota basis (half day) to ensure we provide our customers with the highest possible levels of service.
About you
Don\\\\\\\\\\\\\\\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Jaguar Land Rover to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\\\\\\\\\\\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world\\\\\\\\\\\\\\\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: Bristol, Avon, BS10 7SR
Service Advisor, Sytner Jaguar Land Rover Bristol employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Sytner Jaguar Land Rover Bristol
✨Tip Number 1
Familiarize yourself with the Jaguar Land Rover brand and its products. Understanding the features and benefits of their vehicles will help you provide better advice to customers and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you build confidence in handling customer queries and developing rapport, which is crucial for a Service Advisor.
✨Tip Number 3
Research common questions and concerns that customers have regarding vehicle servicing. Being prepared with answers will demonstrate your proactive approach and commitment to excellent customer care.
✨Tip Number 4
Network with current or former employees of Sytner Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Service Advisor, Sytner Jaguar Land Rover Bristol
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and skills required, such as customer care, communication, and organizational skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any customer service experience and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and grow, and how you can contribute to providing outstanding customer care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at Sytner Group
✨Show Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different industry.
✨Demonstrate Your Willingness to Learn
Since previous experience isn't mandatory, highlight your eagerness to learn and adapt. Discuss any relevant training or courses you've taken that show your commitment to personal and professional growth.
✨Familiarize Yourself with the Brand
Research Jaguar Land Rover and their products. Being knowledgeable about the brand will not only impress your interviewers but also help you answer questions more effectively and provide better advice to customers.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
