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For Companies At a Glance
- Tasks: Be the communication hub for our field teams and stakeholders, ensuring smooth operations.
- Company: Join Avonline Networks, a leader in delivering essential infrastructure across the UK.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: This role offers hands-on experience in a fast-paced setting, perfect for building your career.
- Qualifications: Strong admin skills and a proactive attitude are essential; Salesforce experience is a plus.
- Other info: Apply quickly—high demand expected for this exciting opportunity!
The predicted salary is between 28800 - 43200 £ per year.
About The Role Due to our continued success and expansion of Avonline Networks we have an exciting opportunity for a Works Control Administrator to join our team.
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
This is an opportunity a be a part of an extremely busy and vibrant environment, it is the main point of contact for the teams across the country who are out on site delivering schemes of work digging holes and laying new cable.
We work on planned and reactive works in this office, we liaise with the local councils and the client to ensure the works are delivered in a safe and timely manner.
Avonline Networks deliver service excellence on a nationwide basis.
From the national fibre networks which millions of homes and businesses rely upon every day, to the infrastructure that delivers the latest technology to Multi-Dwelling Units (MDU’s) across the UK.Providing installation and maintenance of infrastructure to MDU’s across the UK for public sector, social housing, and private landlords, which include the latest technology, FTTP and IRS.
The role & responsibilities: You will be liaising on the phone with our field teams and our external stakeholders, this role is all about communication and collaboration Using our Works Management System (Salesforce) to generating reports daily on existing works and manage the reports with our field teams.
Provide excellent customer service to internal and external customers both verbally and in writing Managing task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation Working with multiple client systems to update clients and raise issues.
Validating information received ensuring it is fit for purpose and meets stakeholder requirements Manage personal and group emails Build and maintain relationships with internal and external stakeholders using a variety of existing MS Excel trackers and other Client / Avonline systems as appropriate.
Accurately check and validate all works completed by our subcontractors or internal workforce.
What we need from you.
Excellent administrative skills and computer literate Uses own initiative to proactively resolve issues Client and internal customer focused Self-motivated and takes ownership Good interpersonal skills Administration Experience (Essential) Salesforce Experience (Desirable) ADZN1_UKTJ
Administrator employer: M Group Services Ltd T/A M Group Telecoms Division
Contact Detail:
M Group Services Ltd T/A M Group Telecoms Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarize yourself with Salesforce, as it's a key tool for this role. Consider taking an online course or tutorial to get comfortable with its features, especially those related to report generation and task management.
✨Tip Number 2
Brush up on your communication skills! Since the role involves liaising with field teams and external stakeholders, practice clear and concise verbal and written communication to ensure effective collaboration.
✨Tip Number 3
Develop your problem-solving skills. This position requires you to proactively resolve issues and manage task completion dates, so think of examples from your past experiences where you've successfully navigated challenges.
✨Tip Number 4
Network with current or former employees of Avonline Networks if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and any relevant experience, especially with Salesforce. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: In your cover letter, emphasize your communication and collaboration skills. Mention specific examples of how you've successfully managed tasks and resolved issues in previous roles.
Showcase Customer Service Skills: Since the role involves providing excellent customer service, include examples in your application that illustrate your ability to handle client interactions effectively, both verbally and in writing.
Highlight Problem-Solving Abilities: Demonstrate your initiative and problem-solving skills by providing examples of situations where you proactively resolved issues or improved processes in your previous positions.
How to prepare for a job interview at M Group Services Ltd T/A M Group Telecoms Division
✨Showcase Your Communication Skills
Since the role heavily relies on communication and collaboration, be prepared to demonstrate your ability to communicate effectively. Share examples of how you've successfully liaised with teams or stakeholders in previous roles.
✨Familiarize Yourself with Salesforce
Although Salesforce experience is listed as desirable, having a basic understanding of the platform can set you apart. If you have any experience with similar systems, be sure to mention it and express your willingness to learn.
✨Highlight Your Administrative Experience
The job requires excellent administrative skills, so come prepared with specific examples of your past administrative work. Discuss how you managed tasks, met deadlines, and ensured accuracy in your previous roles.
✨Demonstrate Problem-Solving Abilities
The role involves resolving issues proactively. Prepare to discuss situations where you've identified problems and taken initiative to find solutions, showcasing your self-motivation and ownership.
