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- Tasks: Support manufacturing systems and provide technical assistance for shop floor applications.
- Company: Join Scalian, a leading engineering consultancy with over 30 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for training and professional growth.
- Why this job: Be part of a team that drives innovation in technology sectors like aerospace and automotive.
- Qualifications: Experience in manufacturing IT support and strong problem-solving skills are essential.
- Other info: Fluency in English is required; knowledge of French or Spanish is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview: We are seeking a proactive and technically skilled Shop Floor Application Support Specialist to join our team in supporting mission-critical manufacturing systems. You will provide L1.5/L2/L3 support for a range of Shop Floor IT tools, play a key role in testing and deploying new functionalities, and ensure end-user readiness through training and documentation. Key Responsibilities: – Provide L1.5 / L2/L3 support for MES and shop floor applications such as: – SIMATIC IT – MES AOS – ANDON systems – SGM Portal – Others as required – Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. – Develop and maintain comprehensive technical documentation, including: – Knowledge base articles – Incident reports/Incident Management – Knowledge transfer materials – Collaborate with cross-functional teams to evaluate and implement new solutions or features for shop floor IT systems. – Conduct training sessions for end-users on new releases and system updates. – Support pre-MIP feature testing and validation in test environments. – Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: – Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment. – Solid hands-on experience with Manufacturing Execution Systems (MES) like SIMATIC IT. – Proficient in documenting technical processes and training end-users. – Strong problem-solving and analytical skills. – Excellent communication skills; ability to work closely with shop floor staff and IT teams. – Ability to work in a fast-paced environment and manage multiple priorities. Languages: – English (required) – French or Spanish (optional, but beneficial) About us: At Scalian, we are a leading multinational engineering consultancy company with 4,500 specialists with over 30 years of experience. We specialize in digital systems (IT, embedded software, electronics and systems engineering) and industrial performance (quality assurance, supply chain, operational excellence and project management). Our expertise serves various technology sectors such as automotive, aerospace, defence, rail and energy while providing distinctive support for their development and operations.
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Search! Application Support Specialist...
✨Tip Number 1
Familiarise yourself with the specific Manufacturing Execution Systems (MES) mentioned in the job description, particularly SIMATIC IT. Understanding these systems will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around incident and change management. Being able to discuss how you’ve applied ITIL principles in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully troubleshot issues in a manufacturing IT environment. This will help you illustrate your capabilities effectively during discussions.
✨Tip Number 4
If you have experience conducting training sessions, be ready to talk about your approach to ensuring end-user readiness. Highlighting your ability to communicate complex information clearly will resonate well with the hiring team.
We think you need these skills to ace Urgent Search! Application Support Specialist...
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Application Support Specialist position. Tailor your application to highlight relevant experience in manufacturing IT support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hands-on experience with Manufacturing Execution Systems (MES) like SIMATIC IT. Provide specific examples of how you've provided L1.5/L2/L3 support and resolved incidents in previous roles.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, include examples of how you've effectively collaborated with cross-functional teams or trained end-users. This will demonstrate your ability to work closely with both shop floor staff and IT teams.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a technical support role.
How to prepare for a job interview at Jobbydoo
✨Know Your Systems
Familiarise yourself with the specific Manufacturing Execution Systems (MES) mentioned in the job description, such as SIMATIC IT. Be prepared to discuss your hands-on experience and how you've supported these systems in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex issues you've resolved in a manufacturing IT environment. Highlight your analytical skills and how you approach troubleshooting incidents, as this will be crucial for the role.
✨Showcase Communication Abilities
Since you'll be working closely with shop floor staff and IT teams, practice articulating technical concepts in a clear and concise manner. Be ready to discuss how you've conducted training sessions or created documentation for end-users.
✨Understand ITIL Practices
Brush up on ITIL standards and best practices related to incident and change management. Be prepared to explain how you've applied these principles in your past roles to ensure smooth operations and support.
