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- Tasks: Engage customers through virtual and in-person interactions to ensure their success.
- Company: Join a global tech company focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy a hybrid work model with competitive pay and opportunities for growth.
- Why this job: Be part of a dynamic team that values relationships and customer success.
- Qualifications: Experience in customer success or onboarding, strong communication skills required.
- Other info: Initial 6-month assignment with potential for extension.
Customer Success/ Onboarding Specialist (SaaS)- London/Hybrid- 12 Months- £125-£165 Umbrella A global technology company are looking for an experienced Customer Success/ Onboarding Specialist to join their team on an initial 6 month assignment. The successful candidate will be expected to be engaging customers whether it\’s virtual or in person. This means you will be expected to engage in various forms of in person and video engagements that require your full presence to drive the best relational experience for customers. Responsibilities: Manage customers through an assigned book of business. Some of your customers will be new, while others may have been users for several years. Be accountable for the retention and growth of your customers. Build and foster relationships with key decision makers and stakeholders across multiple customer teams Engage customers in strategy conversations to derive maximum value from their investment Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success Monitor customer health and create risk mitigation plans where needed Resolve customer enquiries by aligning customers with the right resources Develop and share best practices with team members to continually improve our processes\’ quality, effectiveness, and efficiency. Partner with different teams to \’solve for the customer\’, including onboarding, Product, and contract management. Along the way, you will get to know the software incredibly well and help your customers fully adopt the platform. Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more products and services to ensure customer retention and growth Understand technical roadblocks and make recommendations on solution implementation and core integration to overcome themSkills/ Experience: 3+ years experience in a client-facing/account management role Business savvy with consultative, problem solving, and issue resolution skills SaaS experience Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution. Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations It\’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation. Knowledge of Email Marketing or the aptitude to learn it quickly and independently is required. Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email. The ability to thrive in a fast-paced environmentHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Customer Success/ Onboarding Specialist (SaaS) employer: Huntress - Key Accounts
Contact Detail:
Huntress - Key Accounts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success/ Onboarding Specialist (SaaS)
✨Tip Number 1
Familiarize yourself with the SaaS industry and the specific challenges customers face. Understanding their pain points will help you engage more effectively during interviews and demonstrate your ability to drive customer success.
✨Tip Number 2
Prepare to discuss your experience in managing customer relationships and how you've successfully retained and grown accounts in the past. Use specific examples that highlight your skills in building rapport and fostering long-term partnerships.
✨Tip Number 3
Showcase your communication skills by practicing how you would engage customers in strategy conversations. Be ready to explain how you would define success for different clients and outline actionable plans to achieve it.
✨Tip Number 4
Research the company’s culture and values, as well as their approach to customer success. Tailor your responses to align with their mission and demonstrate how you can contribute to their goals in a hybrid work environment.
We think you need these skills to ace Customer Success/ Onboarding Specialist (SaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and onboarding, particularly in a SaaS environment. Use specific examples that demonstrate your ability to engage customers and drive retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of the SaaS industry. Mention how your skills align with the responsibilities outlined in the job description, such as managing customer relationships and developing success plans.
Showcase Communication Skills: Since the role involves engaging customers both virtually and in person, emphasize your strong communication skills. Provide examples of how you've successfully managed customer interactions and resolved inquiries in previous roles.
Highlight Team Collaboration: Mention any experience you have working with cross-functional teams to enhance customer experiences. This could include collaborating with onboarding, product, or support teams to ensure customer success.
How to prepare for a job interview at Huntress - Key Accounts
✨Show Your Engagement Skills
Since the role requires engaging customers both virtually and in person, be prepared to demonstrate your communication skills. Share examples of how you've successfully built relationships with clients in previous roles.
✨Understand Customer Success Metrics
Familiarize yourself with key performance indicators related to customer success. Be ready to discuss how you have used metrics to drive customer retention and growth in your past experiences.
✨Prepare for Strategy Conversations
Think about how you would approach strategy conversations with customers. Prepare to discuss how you define success for clients and outline a roadmap to achieve it, showcasing your proactive approach.
✨Demonstrate Problem-Solving Abilities
The ability to resolve customer inquiries effectively is crucial. Be ready to share specific examples of how you've aligned customers with the right resources and developed risk mitigation plans in challenging situations.
