Technical Support Engineer

Technical Engineer – £30,000 – London (Fully onsite) – Must have a clean driving license!! I’m recruiting for an innovative and dynamic organisation that operates a cutting-edge network spanning multiple sites across the UK. Their Technical Operations Team ensures seamless system performance and internal IT infrastructure, supporting a range of exciting, forward-thinking projects. This is an opportunity to work in a vibrant environment where no two days are the same! As a Technical Engineer , you’ll play a pivotal role in maintaining and enhancing an extensive network under the guidance of the Operations Manager. This hands-on role requires a proactive individual with a strong technical mindset to manage tasks ranging from first-line support to advanced troubleshooting. The position is 5 days onsite , with regular client site visits , so having a full, clean UK driving licence is essential!! Key Responsibilities Operate the Helpdesk, managing telephone and intercom systems to resolve first-line issues for both external users and internal staff. Log and track Helpdesk activities accurately and efficiently. Provide remote troubleshooting support and conduct on-site visits for complex issues. Address internal IT and network challenges, ensuring smooth system operations. Deploy, install, and configure software on various computer systems. Test, prepare, and distribute hardware to client sites. Debug and test bespoke software developed for operations. Configure and set up mobile devices for staff. Set up and maintain audio-visual equipment. Collaborate on IT projects and maintain operational spreadsheets. Provide occasional out-of-hours support for major events. Ensure clear and consistent communication across teams. Perform other tasks as directed by the Operations Manager to meet departmental goals. Personal Attributes Proactive and self-motivated, with a keen approach to problem-solving. Confident in making decisions with a degree of autonomy. Effective multitasker, capable of thriving in a fast-paced environment. Strong communicator with excellent attention to detail. Curious and eager to explore new technologies. Adaptable and flexible team player with strong interpersonal skills. Responsible and dependable, with a “can-do” attitude. Required Skills Proficiency in Microsoft Windows, MacOS, and basic software applications (O365). Strong analytical skills, capable of working independently and in a team. Exceptional verbal and written communication abilities. Methodical troubleshooting approach with robust problem-solving skills. Willingness to step outside of your comfort zone and learn new skills. High level of attention to detail, even under pressure. Comfortable building relationships with external clients via phone and in person. Full, clean UK driving licence (essential for site visits). Understanding of computer hardware and its applications. Desirable Skills Familiarity with tools like Asana, Salesforce, or TeamViewer (training provided). Experience with Microsoft Admin Centre (Exchange, Entra, AD/AAD). Knowledge of building, deploying, and maintaining Windows-based PCs or mini-PCs. Understanding of Audio-Visual systems (e.g., HDBT, AVoIP). A sense of humour and a passion for technology and music! This role is perfect for someone who enjoys variety, thrives in a fast-paced environment, and has the technical expertise to keep systems running smoothly. Interested? Apply now! Keywords: Technical Engineer, IT Technician, Helpdesk,IT Support, Microsoft Windows, MacOs, O365, Office365, Audio Visual, AV Technician, Hardware, Troubleshooting