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For Companies At a Glance
- Tasks: Lead and supervise customer service operations globally, ensuring excellence in support.
- Company: Join the CWGC, a prestigious organization honoring Commonwealth forces' sacrifices.
- Benefits: Enjoy competitive salary, housing and medical allowances, and retirement contributions.
- Why this job: Make a meaningful impact by preserving history and cultural heritage.
- Qualifications: Experience in customer service management and strong leadership skills required.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
The CWGC is a highly respected, prestigious, global organisation that honours and cares for the men and women of the Commonwealth forces who died in the First and Second World Wars, ensuring their sacrifice will never be forgotten. Funded by six Commonwealth Member Governments, we build and maintain war memorials and cemeteries at 23,000 locations, in 150 countries, including some of the world’s most iconic, landmark monuments.
Today, over a century after we first began, our work continues through our staff, supporters and volunteers who preserve our unique cultural, horticultural and architectural heritage and ensure that the stories of those who died are told. More about what we do can be found on our who we are page.
Horticultural Supervisor (M/F) – France AREA
Location: Based in Beaurains (62), France.
Contract type: Permanent / Full time
About the role:
Assists the Horticultural Director in the organization and supervision of maintenance work in the sector. Works in collaboration with other Horticultural Supervisors to ensure the efficient operation of horticultural work within France Area.
If you think you’ve got what it takes to succeed in this role please send your CV and a covering letter explaining what you can bring to the role and why you believe you can fulfil the requirements of the job, as outlined in the job description to
Worker (M/F) – France Area (2 vacancies)
Location: Based at Beaurains (France), Daily travel within the cemeteries. – 2 vacancies
Contract type: Permanent contract / Full time
About the role:
Carry out structural maintenance work under the supervision and control of the team leader in charge, in accordance with the Commission’s standards on war graves, memorials and other related buildings and structures within France Area.
General Maintenance Operative, South Africa
Salary: From ZAR 216,417, per annum, plus ZAR 1,409 Housing Allowance and ZAR 1,516 Medical Allowance per month, 13th Cheque equivalent to one month’s salary, 19% Contribution to a retirement annuity and participation in the organisations South African Group life insurance scheme.
Location: Pretoria/Tshwane – Centurion, South Africa
We are looking for an experienced and practical technical person to support our Operations Supervisor in the inspection and carrying out of structural and horticultural maintenance of war graves and memorials throughout South Africa.
To be successful you will be able to demonstrate the ability to solve problems, work as a proactive and positive member of a small team, be a confident and effective traveller and able to carry out a variety of maintenance tasks, to include, but not limited to; fixing headstones, repointing, erecting structures, e.g., fences, retaining walls, refurbishing bronze features and horticultural maintenance. You will also be effective at sourcing and purchasing local materials and also engaging and managing local labour as required.
- A clean driving licence Code (EB, EC or EC1) (Must be able to tow a trailer with GMV greater than 750kg’s) and ability to drive safely
- A current valid passport or the ability to apply for a passport
- A PDP (Public Driver’s Permit)
- High level of written and spoken literacy in English and your first language
- Relevant experience working in a technical position
- Proof of permanent right to work in South Africa Desirable
- A working knowledge of horticultural and structural practices is preferable but not essential as training will be provided
Health and Safety Advisor
Location: Based out of our Larnaca office, Cyprus, with significant travel to Africa
Contract Type: 18 Months Fixed Term
Salary: Circa €42,848 per annum, depending upon experience
Hours: Full Time, 37.5 hours per week Mon – Fri
What you’ll be doing
As a Health and Safety Advisor you will be the champion of safety standards, working with colleagues to ensure that our Global Standards are put into place effectively.
You will travel extensively across Africa and other areas, putting in place action plans and ensuring training is developed and, where required delivered.
To be successful within this position you will ideally have experience within the amenity horticulture, construction or other similar industry. Demonstrating your technical knowledge in electrical safety and machinery safety you will raise standards of health and safety.
What you’ll need to have
- NEBOSH National or International General Certificate in Occupational Health & Safety or;
- NEBOSH Health & Safety Management for Construction or International Certificate
- Train the Trainer Certificate or equivalent
- You must be able to speak fluent English
In addition, we are looking for applicants who share our Values of Commitment, Ambition, Respect and Excellence.
How to apply
Please submit your application in English via our Career Portal by clicking the ‘Apply here’ button. You can create a profile to keep up to date with future vacancies, as they arise.
We believe creating a diverse environment enriches our organisation and strengthens our mission, therefore, we welcome applications from everybody. Join our inclusive environment where every individual is valued.
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Global Head of Customer Services employer: Commonwealth War Graves Commission
Contact Detail:
Commonwealth War Graves Commission Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Customer Services
✨Tip Number 1
Familiarize yourself with the CWGC's mission and values. Understanding their commitment to honoring Commonwealth forces will help you align your responses during interviews and demonstrate your passion for their work.
✨Tip Number 2
Network with current or former employees of the CWGC. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Highlight any relevant experience in horticulture or maintenance work during your conversations. Be prepared to discuss specific projects or challenges you've faced that relate to the role, showcasing your problem-solving skills.
✨Tip Number 4
Demonstrate your ability to work as part of a team. The CWGC values collaboration, so share examples of how you've successfully worked with others to achieve common goals in previous roles.
We think you need these skills to ace Global Head of Customer Services
Some tips for your application 🫡
Understand the Organization: Take some time to research the Commonwealth War Graves Commission (CWGC). Familiarize yourself with their mission, values, and the specific role they play in honoring the sacrifices of Commonwealth forces. This will help you tailor your application to align with their goals.
Craft a Compelling Cover Letter: Your cover letter should clearly explain what you can bring to the role of Global Head of Customer Services. Highlight your relevant experience, skills, and how they align with the job requirements. Make sure to convey your passion for the organization's mission.
Tailor Your CV: Ensure your CV is tailored to the position. Emphasize your leadership experience, customer service expertise, and any relevant achievements that demonstrate your ability to excel in this role. Use clear headings and bullet points for easy readability.
Follow Application Instructions: Make sure to submit your application through the CWGC Career Portal as instructed. Double-check that all required documents are included and that your application is free from errors before hitting 'submit'.
How to prepare for a job interview at Commonwealth War Graves Commission
✨Understand the Organization's Mission
Before your interview, take the time to familiarize yourself with the Commonwealth War Graves Commission's mission and values. Understanding their commitment to honoring those who served will help you align your answers with their goals.
✨Showcase Relevant Experience
Be prepared to discuss your previous experience in customer service and how it relates to the role of Global Head of Customer Services. Highlight specific examples where you successfully managed teams or improved service delivery.
✨Demonstrate Leadership Skills
As a head of customer services, leadership is key. Prepare to share instances where you led a team through challenges or implemented new strategies that enhanced customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the organization. Inquire about their future plans for customer service or how they measure success in this area.
