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- Tasks: Deliver top-notch customer service and manage scheduling for various operations.
- Company: Join a dynamic team focused on providing world-class service in a supportive environment.
- Benefits: Enjoy flexible working hours and opportunities for personal growth.
- Why this job: Be part of a small, collaborative team making a real impact on customer satisfaction.
- Qualifications: No specific experience required; just bring your positive attitude and willingness to learn.
- Other info: Perfect for high school and college students looking for a part-time role.
The predicted salary is between 24000 - 36000 £ per year.
This role reports to the Senior UK Operations Team Leader within the Group Operations Team. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience. The role holder will also be expected to ensure the correct and accurate scheduling of all reactive breakdowns, decommissions, installs or other such works agreed between the company and the customer. Finally, the role holder will be expected to complete administration tasks for all sectors of the business which will include but not limited to the booking of accommodation and travel for all staff and updating all staff schedules and relevant spreadsheets. The role holder needs to be a team player with a flexible attitude, as they will form part of a small team within the wider operational team, and during periods of high absence may be required to cover other responsibilities or tasks. Key Responsibilities: (list key tasks, responsibilities, deliverables etc.) * Provide excellent Customer Service at all times. * Accurately input information onto the service management system. * Raise customer quotes as appropriate and obtain purchase orders from customers for chargeable jobs. * Regularly check progression of jobs to ensure we achieve service level agreements. * Provide phone support to e…
Customer Service Despatch Agent employer: Grafters Recruitment Consultants Ltd
Contact Detail:
Grafters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Despatch Agent
✨Tip Number 1
Familiarize yourself with our service management system. Understanding how to accurately input information and track job progress will give you a significant advantage during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile for customers in previous roles. This will demonstrate your commitment to providing a world-class experience.
✨Tip Number 3
Be ready to discuss your flexibility and teamwork abilities. Think of specific instances where you've adapted to changing responsibilities or collaborated effectively with others.
✨Tip Number 4
Research common challenges faced in customer service roles, especially in operations. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
We think you need these skills to ace Customer Service Despatch Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Despatch Agent position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, administration, and teamwork. Use specific examples that demonstrate your ability to provide excellent customer service and manage tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how you can contribute to providing a world-class customer service experience and your flexibility as a team player.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grafters Recruitment Consultants Ltd
✨Showcase Your Customer Service Skills
Since this role emphasizes providing excellent customer service, be prepared to share specific examples of how you've gone above and beyond for customers in the past. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Attention to Detail
The job requires accurate input of information and scheduling tasks. During the interview, mention instances where your attention to detail made a significant difference in your work. This will show that you understand the importance of precision in this role.
✨Emphasize Teamwork and Flexibility
As a team player, it's crucial to convey your ability to adapt and support your colleagues. Share experiences where you collaborated effectively with others or took on additional responsibilities during busy times to ensure team success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Practice responding to hypothetical scenarios related to customer service and operational challenges, demonstrating your thought process and decision-making abilities.
