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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and stands up for ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 21600 - 36000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role: With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose
Customer Consultant employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during interviews and demonstrate your alignment with their vision.
✨Tip Number 2
Brush up on your product knowledge. Knowing the range of products, their ingredients, and their benefits will allow you to engage confidently with customers and showcase your passion for beauty.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like scenario. This will help you build rapport and improve your ability to listen and respond effectively to customer needs.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Highlighting your willingness to work evenings, weekends, and holidays shows your commitment to the role and the team.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Tailor Your CV: Emphasise your customer service experience and interpersonal skills. Use specific examples that demonstrate how you've successfully engaged with customers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention any relevant experiences that reflect your ability to provide exceptional customer service and support sales.
Showcase Your Knowledge: In your application, mention any knowledge you have about The Body Shop products and their ethical sourcing. This will show your genuine interest in the role and the brand.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or stories that highlight your enthusiasm for ethical beauty and how it aligns with The Body Shop's values.
✨Demonstrate Strong Interpersonal Skills
Prepare to showcase your ability to build rapport with customers. Think of examples from previous roles where you provided exceptional customer service, and be ready to discuss how you effectively communicated and listened to customer needs.
✨Know the Brand Inside Out
Familiarise yourself with The Body Shop's history, values, and product range. Being able to discuss their commitment to cruelty-free and ethically sourced products will show that you are aligned with their mission and can represent the brand authentically.
✨Be Ready for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations. Prepare responses that demonstrate your problem-solving skills and ability to provide exceptional service, reflecting the company's ethos of empowering customers and enriching the planet.
