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- Tasks: Lead research in customer experience management and develop innovative strategies.
- Company: Join the Cambridge Service Alliance at the University of Cambridge, a hub for cutting-edge research.
- Benefits: Enjoy a collaborative environment with opportunities for mentorship and professional growth.
- Why this job: Make an impact in digital services while working with industry leaders and academic experts.
- Qualifications: PhD required for Research Associate; candidates with submitted PhDs can apply as Research Assistants.
- Other info: This is a fixed-term position for 24 months, promoting equality and diversity.
The predicted salary is between 36000 - 60000 £ per year.
A position is available for a Research Assistant/Associate to lead and conduct advanced research in customer experience management at the Cambridge Service Alliance (CSA), a research centre within the Institute for Manufacturing at the University of Cambridge.
This role focuses on developing frameworks, methods, generating impactful insights, and driving innovation in digital services and customer experience. The candidate will leverage their PhD-level expertise and industry experience to explore emerging trends, digitalize services, and help firms adopt customer-centric strategies that enhance experience and drive business growth.
Working closely with CSA industrial partners and interdisciplinary teams, they will design and implement data-driven customer experience strategies that translate into actionable business improvements.
Location: West Cambridge, Cambridgeshire, UK
Key Responsibilities:
- Lead research projects on customer experience management, focusing on data-driven insights and innovative frameworks.
- Collaborate with industry partners to identify emerging trends and develop actionable strategies.
- Publish high-impact research in academic journals and practitioner outlets.
- Develop and deliver workshops, seminars, and training for organisational stakeholders.
- Supervise and mentor junior researchers and postgraduate students.
- Build partnerships with academic and industry networks to promote knowledge exchange.
Appointment at Research Associate level is dependent on having a PhD. Those who have submitted but not yet received their PhD will be appointed at Research Assistant level, which will be amended to Research Associate once the PhD has been awarded.
Fixed-term: The funds for this post are available for 24 months in the first instance.
If you have any questions about this vacancy or the application process, please contact: Charlotte Jenkins on email
Please quote reference NM45237 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Research Assistant/Research Associate in Service Management (Fixed Term) employer: University of Cambridge
Contact Detail:
University of Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research Assistant/Research Associate in Service Management (Fixed Term)
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience management. This will not only help you understand the field better but also allow you to engage in meaningful discussions during interviews, showcasing your knowledge and passion for the subject.
✨Tip Number 2
Network with professionals in the industry, especially those connected to the Cambridge Service Alliance. Attend relevant conferences or webinars to meet potential collaborators and gain insights into current research projects.
✨Tip Number 3
Prepare to discuss your previous research experiences and how they relate to customer-centric strategies. Be ready to provide examples of how your work has led to actionable business improvements, as this aligns closely with the role's responsibilities.
✨Tip Number 4
Consider developing a brief presentation on a relevant topic in customer experience management that you could share during the interview. This demonstrates your initiative and ability to communicate complex ideas effectively, which is crucial for the role.
We think you need these skills to ace Research Assistant/Research Associate in Service Management (Fixed Term)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required qualifications, especially the emphasis on customer experience management and data-driven insights.
Tailor Your CV: Customize your CV to highlight relevant research experience, particularly in customer experience management and digital services. Include any publications or projects that demonstrate your expertise in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background and skills to the specific requirements of the role. Mention your PhD status and how your research aligns with the goals of the Cambridge Service Alliance.
Follow Application Instructions: Ensure you include the reference NM45237 in your application and any correspondence. Double-check that all documents are complete and formatted correctly before submitting through our website.
How to prepare for a job interview at University of Cambridge
✨Showcase Your Research Expertise
Be prepared to discuss your PhD research in detail, especially how it relates to customer experience management. Highlight any frameworks or methods you've developed that could be applicable to the role.
✨Demonstrate Industry Knowledge
Familiarize yourself with current trends in digital services and customer-centric strategies. Be ready to share insights on how these trends can impact businesses and enhance customer experiences.
✨Prepare for Collaboration Questions
Since the role involves working closely with industry partners and interdisciplinary teams, think of examples from your past experiences where you successfully collaborated on research projects or initiatives.
✨Discuss Your Mentoring Experience
If you have experience supervising or mentoring junior researchers or students, be sure to mention it. This shows your ability to lead and develop others, which is a key responsibility of the position.
