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- Tasks: Be the go-to person for residents, handling inquiries and ensuring smooth transitions.
- Company: Join a top property management company focused on exceptional living experiences.
- Benefits: Enjoy health insurance, retirement plans, paid time off, and growth opportunities.
- Why this job: Make a real impact in residents' lives while fostering community and engagement.
- Qualifications: Customer service experience preferred; strong communication and organizational skills required.
- Other info: Work a flexible rota of 4 days on, 4 days off in North West London.
The predicted salary is between 30000 - 33000 £ per year.
Day Concierge – High end residential – Build to rent
Salary: £30,000 – £33,000 + bonus
Rota: 4 days on 4 days off
9am – 9pm
Location: North West London
My Client is a leading property management company specialising in Build to Rent developments. With a commitment to delivering exceptional living experiences, we provide high-quality residential communities tailored to the modern renter. Our dedication to customer service and tenant satisfaction sets us apart in the industry.
Position Overview:
They are seeking a proactive and customer-oriented individual to join our team as the Lead Concierge for their Build to Rent property. The successful candidate will be responsible for ensuring residents receive the highest level of service and assistance throughout their tenancy. This role is pivotal in maintaining positive relationships with our tenants and fostering a sense of community within our developments.
Key Responsibilities:
- Serve as the primary point of contact for residents, addressing inquiries, requests, and concerns promptly and professionally via phone, email, and in-person interactions.
- Coordinate move-in and move-out processes, conducting property orientations for new residents and ensuring a smooth transition.
- Manage maintenance requests efficiently, liaising with internal teams and external contractors to resolve issues promptly while keeping residents informed of progress.
- Conduct regular property inspections to identify maintenance needs and ensure compliance with company standards.
- Assist with leasing activities, including conducting property tours, processing applications, and preparing lease agreements.
- Foster a sense of community by organizing resident events, activities, and engagement initiatives.
- Collaborate with the property management team to develop and implement strategies for enhancing resident satisfaction and retention.
Qualifications:
- Previous experience in customer service or property management is preferred.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with residents and team members.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.
- Proficiency in Microsoft Office Suite and property management software.
- A positive attitude, empathy, and a genuine desire to help others.
- Flexibility to work weekends or evenings as needed.
Benefits:
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and advancement within the company.
- Vibrant and inclusive work environment with a supportive team culture.
Concierge employer: RE-Search London
Contact Detail:
RE-Search London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarize yourself with the local area of North West London. Knowing the best spots for residents, such as restaurants, parks, and services, will help you stand out as a knowledgeable concierge.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled resident inquiries or complaints in the past. This will demonstrate your proactive approach to tenant satisfaction.
✨Tip Number 3
Network with professionals in property management or hospitality sectors. Attend local events or join online forums to connect with others who can provide insights or referrals related to the concierge role.
✨Tip Number 4
Research the company’s values and mission. Understanding their commitment to exceptional living experiences will allow you to align your responses during interviews with their goals and culture.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or property management. Emphasize your communication skills and any previous roles where you interacted with residents or clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've successfully managed resident inquiries or organized community events in the past.
Highlight Key Skills: In your application, focus on your organizational skills and attention to detail. Provide examples of how you've prioritized tasks in a busy environment, especially in customer-facing roles.
Show Enthusiasm for the Role: Convey your genuine desire to help others and foster a sense of community. Mention why you are excited about the opportunity to work in a high-end residential setting and how you can contribute to tenant satisfaction.
How to prepare for a job interview at RE-Search London
✨Show Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled resident inquiries or resolved issues in previous positions. Highlight your proactive approach and ability to maintain a positive attitude.
✨Demonstrate Organizational Abilities
Discuss your experience with managing multiple tasks and responsibilities. Provide examples of how you prioritize your workload, especially in high-pressure situations, to ensure that residents receive timely assistance.
✨Foster Community Engagement
Be ready to talk about any past experiences where you've organized events or activities that brought people together. This will show your potential employer that you understand the importance of community within residential settings.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be sure to demonstrate your ability to listen actively and respond thoughtfully during the interview.
