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For Companies At a Glance
- Tasks: Lead customer relationships and drive operational excellence in engineering solutions.
- Company: Join a globally expanding company known for innovative engineering solutions.
- Benefits: Enjoy a competitive salary, bonus, enhanced pension, and 27 days holiday.
- Why this job: This role offers career progression to Commercial Director and impactful customer projects.
- Qualifications: Manufacturing or engineering background with experience in operational excellence and Six Sigma.
- Other info: Immediate shortlisting - don't miss your chance to apply!
The predicted salary is between 43000 - 67000 £ per year.
Operational Excellence Manager – Engineering – £50k – £60k
Chelmsford, Essex – Office Based – Full-time, Permanent
We are looking for an engineering professional with a strong commercial mindset and a passion for operational excellence . Do you thrive on delivering outstanding service to commercial customers ? Our client, a globally expanding company, prides itself on providing high-quality, innovative engineering solutions . As an Operational Excellence Manager , you will strengthen customer relationships, ensure satisfaction, and drive operational efficiency.
The Role
As a Operational Excellence Manager , you will be the primary point of contact for our client's corporate customers, ensuring their customer needs are met through seamless coordination between internal teams, including manufacturing. Your role will oversee commercial agreements, monitor performance metrics, and enhance the overall customer experience from enquiry to delivery. This role offers a path to career progression with the potential to succeed as a Commercial Director.
Key Responsibilities
- Act as the primary liaison between customers and internal departments, providing clear communication and project updates.
- Drive operational excellence and process improvement within the customer journey to support business growth and scalability.
- Manage customer contracts, ensuring timely review, compliance, and renewals.
- Collaborate with operations and manufacturing teams to meet customer requirements and ensure seamless service delivery.
- Monitor on-time, in-full (OTIF) product delivery reporting.
- Resolved customer queries and concerns promptly, liaising with the quality department to address complaints about commercial impact.
What You'll Need to Succeed
- Manufacturing or engineering background, ideally within operations or commercial account management.
- Demonstratable experience in operational excellence and commercial strategy .
- Proven experience in Six Sigma methodologies within engineering or manufacturing.
- Strong relationship management and customer service skills.
- Experience negotiating and managing commercial terms, contracts, and pricing.
- Ability to multitask, prioritise effectively, and manage the dynamic schedules of senior leaders.
- Project management experience.
- Experience within sustainability, pharmaceutical, engineering, healthcare, automotive or energy sectors (advantageous).
Offer
- Competitive Salary + Bonus
- Enhanced Pension
- 27 days holiday + Bank Holidays
- Life Cover
- A path to career progression with the potential to succeed as a Commercial Director.
- Opportunity to work with high-profile customer projects and drive business growth.
We are shortlisting immediately – don't wait. Contact Samantha Chambers to discuss.
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Operational Excellence Manager employer: SC4 Recruitment Limited
Contact Detail:
SC4 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Manager
✨Tip Number 1
Make sure to highlight your experience with Six Sigma methodologies during the interview. Be prepared to discuss specific projects where you've implemented these strategies to drive operational excellence.
✨Tip Number 2
Demonstrate your strong relationship management skills by preparing examples of how you've successfully managed customer relationships in the past. This will show your potential employer that you can effectively liaise between customers and internal teams.
✨Tip Number 3
Familiarize yourself with the company's key commercial agreements and performance metrics. Being knowledgeable about their current operations will allow you to engage in meaningful discussions during the interview.
✨Tip Number 4
Showcase your project management experience by discussing how you've successfully prioritized tasks and managed dynamic schedules in previous roles. This is crucial for the Operational Excellence Manager position.
We think you need these skills to ace Operational Excellence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering background and experience in operational excellence. Emphasize any relevant Six Sigma certifications or methodologies you've applied in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how it aligns with the company's goals. Mention specific examples of how you've improved processes or customer satisfaction in past positions.
Highlight Relevant Experience: When detailing your work history, focus on roles that involved customer relationship management, contract negotiation, and project management. Use metrics to demonstrate your impact, such as improvements in delivery times or customer satisfaction scores.
Showcase Soft Skills: Since the role requires strong relationship management and communication skills, provide examples of how you've successfully collaborated with teams or resolved customer issues in a timely manner.
How to prepare for a job interview at SC4 Recruitment Limited
✨Showcase Your Engineering Background
Make sure to highlight your manufacturing or engineering experience during the interview. Discuss specific projects where you applied operational excellence principles, as this will demonstrate your suitability for the role.
✨Emphasize Relationship Management Skills
Since the role involves acting as a primary liaison between customers and internal teams, be prepared to share examples of how you've successfully managed customer relationships in the past. This will show your ability to enhance customer satisfaction.
✨Demonstrate Knowledge of Six Sigma Methodologies
Be ready to discuss your experience with Six Sigma methodologies. Provide concrete examples of how you've implemented these strategies to drive operational efficiency and improve processes in previous roles.
✨Prepare for Project Management Questions
Expect questions related to project management, especially regarding multitasking and prioritizing tasks. Share specific instances where you've effectively managed dynamic schedules and delivered results under pressure.
