IT Support Apprentice

TRAC Energy is a leading, global provider of rope access inspection, repair and maintenance services for the energy and related industries.

The IT Support Apprentice may work on a variety of tasks within the Business Support department and will report to the Business Support Manager. Tasks will cover a range of areas of support across the business infrastructure which includes hardware, software, telecoms and networking. The successful candidate will be motivated and enthusiastic to work in the IT environment as part of a small team in a well-established organisation.

Responsibilities:

• Hardware setup, repairs, upgrades and troubleshooting support.
• Assist with user and software system support.
• Maintain support documentation and audits / logs.
• Offer first-line support (on-site and remote site visits if necessary).
• Software / system training, installation and troubleshooting.
• System / tech administration across network (including on-prem, virtual and cloud).

Desirable skills:

• Enthusiasm for technology and passionate about pursuing a career in IT.
• Experience building own PC.
• Problem solving skills.
• Basic understanding of IT concepts and principles.
• National 5 English and Maths.

Salary: £14,722.50 - £19,500 per annum (National minimum wage for age).

Working hours: Monday to Friday, 8:30am - 4:30pm.

Benefits:

• Free on-site parking.
• 25 days holiday plus 8 public holidays.
• Company pension.
• Cycle to work scheme.
• Health and wellbeing programme.

Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!