Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide top-notch ICT support and resolve incidents efficiently.
- Company: East Renfrewshire Council is dedicated to community growth and well-being.
- Benefits: Enjoy a supportive work environment focused on mental and physical health.
- Why this job: Be part of a vision for a thriving community while enhancing your ICT skills.
- Qualifications: Experience in ICT support, strong communication skills, and knowledge of Windows systems required.
- Other info: This role requires a Basic Disclosure Check and proof of right to work in the UK.
The predicted salary is between 30000 - 48000 £ per year.
Advert
We’re looking for an experienced ICT Technician to join us. As a key member of a busy, customer-facing team, you’ll help to ensure and efficient response to ICT incidents, problems and service requests. Working with colleagues you will provide telephone and face to face support to our ICT Business customers. You’ll need to be highly skilled communicator with excellent interpersonal skills and be experienced in dealing with a wide range of people. You’ll have strong organisational skills along with the ability to work calmly and effectively under pressure and manage your workload meet tight deadlines.
You should have previous experience of working in an ICT support role along with an extensive working knowledge of Windows operating systems and desktop support. Experience of Microsoft Intune and SCCM would be an advantage.
This post is subject to a Basic Disclosure Check.
East Renfrewshire Council has launched a new 15 year Community Planning Partnership vision called ‘A Place to Grow’. Please follow this link to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here:
Please note East Renfrewshire Council does not provide Visa sponsorship.
As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.
Additional Information
Please click on the attachments below for full details of this post.
ICT Technician - ERN05493 employer: EAST RENFREWSHIRE COUNCIL
Contact Detail:
EAST RENFREWSHIRE COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician - ERN05493
✨Tip Number 1
Make sure to familiarize yourself with the specific ICT tools and systems mentioned in the job description, such as Microsoft Intune and SCCM. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves a lot of customer interaction, practice your communication skills. Consider role-playing scenarios where you provide support to customers, as this will help you demonstrate your interpersonal skills during the interview.
✨Tip Number 3
Prepare examples from your previous work experience that showcase your ability to handle pressure and meet tight deadlines. Being able to articulate these experiences will show that you can thrive in a busy environment.
✨Tip Number 4
Research East Renfrewshire Council's vision and values, especially their 'A Place to Grow' initiative. Understanding their goals will allow you to align your answers during the interview with what they are looking for in a candidate.
We think you need these skills to ace ICT Technician - ERN05493
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ICT Technician position. Highlight key responsibilities and required skills, such as experience with Windows operating systems and customer support.
Tailor Your CV: Customize your CV to reflect your relevant experience in ICT support roles. Emphasize your communication skills, ability to work under pressure, and any specific knowledge of Microsoft Intune and SCCM.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and your passion for providing excellent customer service. Mention how your previous experiences align with the values of East Renfrewshire Council and their vision for community growth.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Ensure that all information is accurate and that you have included proof of your right to work in the UK.
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Showcase Your Communication Skills
As an ICT Technician, you'll be interacting with a variety of customers. Make sure to demonstrate your excellent communication skills during the interview by clearly articulating your thoughts and actively listening to the interviewers.
✨Highlight Your Technical Expertise
Be prepared to discuss your experience with Windows operating systems, desktop support, Microsoft Intune, and SCCM. Providing specific examples of how you've successfully resolved ICT incidents in the past will help you stand out.
✨Demonstrate Problem-Solving Abilities
The role requires managing ICT incidents and service requests efficiently. Be ready to share examples of how you've handled challenging situations under pressure, showcasing your organizational skills and ability to meet tight deadlines.
✨Research the Organization's Vision
Familiarize yourself with East Renfrewshire Council's 'A Place to Grow' initiative. Showing that you understand their goals and values can help you connect with the interviewers and demonstrate your genuine interest in the position.
