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- Tasks: Join our front of house team, delivering top-notch customer service and support to students.
- Company: Accommodation Services provides over 1500 bed spaces in Glasgow, supporting diverse student needs.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant university environment.
- Why this job: Make a real impact on students' lives while gaining valuable experience in a dynamic setting.
- Qualifications: Strong organizational and communication skills; experience in customer service is a plus.
- Other info: Weekend shifts on rotation; interviews on 24 February 2025.
The predicted salary is between 24044 - 26038 £ per year.
Salary range : £24,044-£26,038 per annum
FTE : 1.0 (35 hours per week)
Term : 1.0 (35 hours per week)
Closing date : 9 February 2025
Accommodation Services are looking for someone with excellent organisational and communication skills to join our busy front of house team. The post holder should have experience in the delivery of excellent customer service within an HE setting. The successful candidate should demonstrate the ability to communicate effectively with a wide range of stakeholders, coupled with a high level of administrative and IT skills. Experience of working with students in a front-line role and knowledge of student housing would be advantageous. This post includes weekend working on rotation 5/7.
Accommodation Services provides over 1500 bed spaces, across 9 Halls of Residence in the heart of the University Campus in Glasgow. Our customers are diverse and include: those attending a course in preparation for university study; those joining Undergraduate and Postgraduate courses from Scotland, other parts of the UK and many other parts of the world. For some, this is the first time away from home and others may have particular requirements and needs. We pride ourselves on the support we give our students in residence to ensure they have a successful time at University. Whilst our accommodation is mostly let to students; over the summer months, it is let commercially to visitors and groups. The department is self-financing, with the net surplus being reinvested into a programme of refurbishment and modernisation. There is a team of around 70 staff including cleaning, housing, administration, maintenance and management.
Interviews are scheduled to take place on 24 February 2025.
For informal enquiries, please contact Tracey Morgan, Allocations and Service Manager at
Accommodation Services Assistant (683729) employer: University of Strathclyde
Contact Detail:
University of Strathclyde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Services Assistant (683729)
✨Tip Number 1
Familiarize yourself with the specific needs of students in a university setting. Understanding their concerns and requirements will help you communicate effectively during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in higher education. Be ready to share specific examples of how you've handled challenging situations or provided exceptional support.
✨Tip Number 3
Demonstrate your organizational skills by preparing questions about the role and the team dynamics. This shows your proactive approach and genuine interest in contributing to the Accommodation Services.
✨Tip Number 4
Research the accommodation services offered at the university. Being knowledgeable about the facilities and services can give you an edge and show that you're committed to enhancing the student experience.
We think you need these skills to ace Accommodation Services Assistant (683729)
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Accommodation Services Assistant position. Make sure you understand the key responsibilities and required skills, especially in customer service and communication.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer service, particularly within a higher education setting. Mention specific examples that demonstrate your organizational and communication skills.
Tailor Your CV: Customize your CV to align with the job requirements. Include relevant administrative and IT skills, and ensure that your experience with students and knowledge of student housing is clearly highlighted.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for supporting students and your ability to work in a diverse environment. Address how you can contribute to the Accommodation Services team and mention your willingness to work weekends.
How to prepare for a job interview at University of Strathclyde
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous positions. Highlight your ability to communicate effectively with diverse groups.
✨Demonstrate Organizational Abilities
The job involves a lot of administrative tasks, so illustrate your organizational skills. Discuss any tools or methods you use to stay organized and manage your time effectively, especially in a busy environment.
✨Familiarize Yourself with Student Housing
Having knowledge about student housing can set you apart. Research common challenges students face when living away from home and think about how you could support them in this role.
✨Prepare for Weekend Working Questions
Since the position includes weekend work on rotation, be ready to discuss your availability and willingness to work during these times. Show that you understand the importance of flexibility in this role.
