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- Tasks: Provide 1st line IT support, troubleshoot issues, and manage user accounts.
- Company: Join a leading logistics company in Glasgow, ensuring smooth IT operations.
- Benefits: Enjoy a starting salary of £28,000, career growth, training budget, and employee perks.
- Why this job: Kickstart your IT career in a fast-paced, supportive environment with real impact.
- Qualifications: Drivers license required; knowledge of Active Directory and Windows OS preferred.
- Other info: Travel to various sites may be necessary; flexible working options available.
The predicted salary is between 24000 - 32000 £ per year.
Are you looking to make your mark in IT Support? Do you have a drivers license? Then this could be the career opportunity you have been looking for.
About the Company:
Join a leading logistics company based in Glasgow that keeps supply chains moving across the UK and beyond. They are committed to maintaining seamless IT operations to support business-critical systems. Due to a recent internal promotion, they are looking for a 1st Line IT Support Technician to provide efficient and friendly technical support to our internal teams.
Role Overview:
As a 1st Line IT Support Technician, you’ll be the first point of contact for all IT-related issues across the business. You’ll provide day-to-day technical support, troubleshooting hardware, software, and network issues to ensure smooth business operations. This is a fantastic opportunity for someone eager to develop their IT career in a fast-paced and supportive environment. This role will require you to travel to sites as and when required so any successful applicant will need to be able to drive with access to a vehicle.
Key Responsibilities:
- User Support & Troubleshooting: Provide 1st line technical support via phone, email, and in-person across various locations. Diagnose and resolve hardware, software, and network issues efficiently.
- Active Directory & User Management: Create, modify, and disable user accounts in Active Directory (AD). Manage group memberships, permissions, and password resets.
- Hardware & Software Maintenance: Install, configure, and maintain desktops, laptops, printers, and mobile devices. Perform regular system updates, patches, and antivirus checks.
- Network & Connectivity Support: Assist with basic network troubleshooting, including Wi-Fi, LAN, and VPN connectivity. Identify and resolve issues related to network performance and connectivity.
Skills & Experience that you will gain:
- Technical Expertise: Knowledge of Active Directory (AD) and user management. Experience troubleshooting Windows operating systems (Windows 10/11). Basic understanding of networking principles, including TCP/IP, DNS, and DHCP. Hands-on experience supporting desktops, laptops, printers, and mobile devices. Familiarity with Microsoft 365 applications and email configurations. Ability to diagnose and resolve hardware and software-related issues.
- Problem Solving & Communication: Excellent troubleshooting skills with a methodical and analytical approach. Strong communication skills with the ability to explain technical concepts to non-technical users. Ability to prioritise and manage multiple support requests in a fast-paced environment.
What We Offer:
- Entry level salary of £28,000 per annum (£2k on call + overtime in addition)
- Opportunities for career growth and progression
- Training and development budget
- Supportive and collaborative work environment
- Employee benefits, including pension and holiday package
Information Technology Support Technician employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Windows operating systems. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This hands-on experience will help you become more adept at diagnosing and resolving issues, which is crucial for a 1st Line IT Support Technician.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Being able to share specific examples during an interview can showcase your problem-solving abilities and communication skills effectively.
✨Tip Number 4
Since the role requires travel, ensure you have a valid driver's licence and access to a vehicle. Mentioning this in your conversation can highlight your readiness and commitment to fulfilling the job's requirements.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially any work with Active Directory, troubleshooting skills, and familiarity with Windows operating systems. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your problem-solving skills and ability to communicate technical concepts clearly, as these are crucial for the position.
Highlight Relevant Skills: In your application, emphasise your technical expertise, particularly in user management and network troubleshooting. Provide examples of how you've successfully resolved IT issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LinkedIn
✨Show Your Technical Knowledge
Brush up on your understanding of Active Directory, Windows operating systems, and basic networking principles. Be prepared to discuss how you've used these skills in past experiences or projects.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical approach.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. The interviewer will be looking for your ability to communicate effectively with non-technical users, so showcase your communication skills during the interview.
✨Be Ready to Discuss User Support Scenarios
Think of common IT support scenarios you might encounter, such as troubleshooting a network issue or assisting a user with software installation. Be ready to walk through your thought process and how you would handle these situations.
